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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join Search, a leading UK recruitment agency with an 80% hiring success rate.
- Benefits: Enjoy 22 days holiday, FlexHolidays, and discounts with Vodafone.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: A keen learner with good communication skills and a positive attitude.
- Other info: Full support from a dedicated coach and mentor throughout your apprenticeship.
The predicted salary is between 800 - 1000 £ per month.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up!
Why Search?
Search are one of the UK's leading recruitment agencies, with a successful hiring rate of 80%, they placed over 60,000 candidates last year.
Search are looking to expand their Digital Team by recruiting an IT Support Analyst Apprentice! This apprentice will work towards an SCQF Level 8 Qualification based in their Glasgow office.
Responsibilities:
- Provide 1st line IT support to end-users, responding to incidents and service requests via the service desk ticketing system and telephone calls
- Assist with 2nd line support tasks under supervision, escalating issues where appropriate
- Diagnose and troubleshoot common hardware and software issues on desktops, laptops, printers, and peripherals
- Assist with Microsoft 365/Office 365 administration including: User account setup and password resets as well as email and mailbox troubleshooting
- Using Microsoft Inturn you will assist with device enrolment, compliance check and troubleshooting of mobile and endpoint devices
- You will be responsible for providing support through SharePoint including user access and permissions and documenting library and sync issues
- You will be responsible for logging, tracking and updating incidents and requests through a ticketing system
What do they need from you?
- Keen to learn
- Good communication skills
- Positive, reliable and professional
Salary: £18,000 per annum
Working hours: Monday to Friday, 9am – 5:30pm
Benefits:
- 22 days holiday (increases each full calendar year to a maximum of 26 days)
- 8 bank holidays
- FlexHolidays – buy and sell up to 5 days based on FTE
- Auto enrolment pension
- Death in service benefit
- Employee Assistance Programme
- Cycle to Work scheme
- Vodafone friends and family discounts
Future prospects: Potential of a full-time role on completion.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Analyst Apprentice in New Town employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst Apprentice in New Town
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, don’t be shy about sharing them during your interview. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be in the running for that £100 Love2Shop voucher if you apply before the deadline!
We think you need these skills to ace IT Support Analyst Apprentice in New Town
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're keen to learn and grow in this field, so don’t hold back on expressing your excitement about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the IT Support Analyst Apprentice position!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is professional yet friendly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those related to desktops, laptops, and Microsoft 365. Being able to discuss these topics confidently will show that you're ready for the role.
✨Show Off Your Communication Skills
Since good communication is key in IT support, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Demonstrate Your Willingness to Learn
Be prepared to talk about how you approach learning new technologies or troubleshooting methods. Share examples of when you've successfully learned something new, as this will highlight your eagerness to grow in the role.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in IT support. If you can mention any experience or understanding of how they work, it’ll show that you’re proactive and ready to hit the ground running.
