Launch your IT career with Network ROI! Are you passionate about technology and enjoy helping people solve problems? Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support environment while working towards a nationally recognised Digital Helpdesk Support Level 6 Apprenticeship with QA. You'll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology. As your confidence and knowledge grow, you'll take increasing ownership of customer support requests and work towards progression into a permanent Service Desk Engineer position. Responsibilities: Provide first-line technical support to customers via phone, email and remote support tools. Log, categorise, update and manage IT support tickets using service management systems. Diagnose and troubleshoot common IT issues, following documented processes and guidance from senior engineers. Support users with Microsoft 365 applications, Windows devices, printers, business software and mobile devices. Assist with user account administration, password resets, device configuration and employee onboarding and offboarding activities. Help maintain security best practices, including multifactor authentication and endpoint protection tools. Respond to system monitoring alerts and identify when issues require escalation. Escalate complex technical issues to senior engineers where appropriate. Create and maintain clear documentation, knowledge base articles and ticket notes. Contribute ideas to improve customer service, documentation, processes and automation. What we're looking for: Passionate about technology and eager to build a career in IT. A strong communicator with excellent customer service skills. Curious, proactive and enthusiastic about learning new technologies. A logical thinker who enjoys solving problems. Organised, reliable and attentive to detail. Comfortable working independently and as part of a collaborative team. Skills
IT Service Desk Engineer Apprentice in Midlothian employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
