At a Glance
- Tasks: Support clients and troubleshoot tech issues while gaining hands-on experience.
- Company: RnD, a leading IT services provider with a collaborative culture.
- Benefits: Earn a recognised qualification, receive comprehensive training, and enjoy career development opportunities.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career and make a real difference in client support.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 15600 - 15600 £ per year.
Launch your IT career with RnD! Support clients, troubleshoot real-world tech issues and earn a recognised qualification while gaining hands-on experience.
About the role
As an IT Support Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.
Responsibilities
- Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction.
- Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians.
- Documentation: Accurately log all support requests and resolutions in the helpdesk system.
- Installation and configuration: Assist with the setup and configuration of new IT equipment and software.
- Maintenance: Perform routine maintenance and updates on IT systems and equipment.
Desirable skills
- Interest in IT: A genuine passion for technology and a desire to build a career in IT.
- Communication skills: Excellent verbal and written communication skills.
- Problem-solving: Strong analytical and problem-solving abilities.
- Team player: Ability to work effectively both independently and as part of a team.
- Customer service: A commitment to providing excellent customer service.
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
Working hours
37.5 hours per week, 9am - 5:30pm.
Benefits
- Training: Comprehensive on-the-job training and support for your studies.
- Career development: Opportunities for progression within the company.
- Supportive environment: A friendly and collaborative workplace for you to learn and develop.
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Role Information
Information Communication Technician L3 - Azure Cloud Support Specialist
Locations
London - RnD Systems Integration Ltd, London
Salary
£15,600/year
About the Company
RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.
IT Support Level 3 Apprenticeship - RnD in London employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Level 3 Apprenticeship - RnD in London
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like QA Limited.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if QA Limited is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to QA Limited, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like QA Limited directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Level 3 Apprenticeship - RnD in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like QA Limited want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For QA Limited, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at QA Limited
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
