Leadership & Business Senior Learning Specialist

Inspire Leaders. Transform Performance. Shape the Future of Skills.

Location: London / Hybrid

Delivery: Primarily Virtual, with delivery from QA centres and client sites as required

Department: Learning

Grade: DG4

Reporting to: Delivery Manager

This role involves occasional delivery across multiple time zones and may require international travel when necessary. Flexibility to deliver training outside standard working hours is required to meet business and client needs. Where training delivery is scheduled during evening or night-time hours, compensation will be provided in accordance with company policy.

Join QA and Help Build the Skills That Power Tomorrow's Organisations. At QA, we believe the organisations that succeed are those that can learn, adapt and apply new skills faster than their competition. As the UK's largest tech training company and one of the fastest-growing learning businesses in the US, we partner with 96% of the FTSE and many of the world's leading organisations to develop the skills that drive transformation.

We're looking for an exceptional Leadership Senior Learning Specialist to join our growing Leadership & Business trainer team. If you're passionate about developing people, enabling behavioural change, and helping leaders thrive in an AI-enabled world, we'd love to hear from you.

About the Role: This is more than a trainer role. As a recognised expert in leadership and professional skills, you'll design, develop and deliver engaging learning experiences that enable learners to build confidence, capability and measurable impact in the workplace. You'll work with everyone from aspiring managers to senior leaders, facilitating highly interactive programmes that bring leadership concepts to life and help learners translate new skills into meaningful action. Alongside delivery, you'll contribute to the development of our leadership portfolio, helping shape innovative programmes that address today's organisational challenges, including AI leadership, communication, coaching, resilience, personal effectiveness and change.

What You'll Be Doing:

• Deliver Outstanding Learning Experiences
• Facilitate high-impact leadership and professional skills programmes virtually and face-to-face.
• Create engaging, inclusive and practice-rich learning environments.
• Enable learners to apply new skills through coaching, reflection, discussion and action planning.
• Adapt delivery styles to suit diverse learner groups and organisational contexts.
• Create learner-centred courseware and resources aligned to client needs and business outcomes.
• Design workshops, masterclasses, modular programmes and action learning experiences.
• Apply adult learning principles and modern instructional design approaches.
• Develop programmes that create genuine behavioural change and workplace impact.
• Act as a trusted SME across areas including: AI Leadership, Communication Skills, Personal Effectiveness, Coaching, Business Relationships, Management & Leadership, Sales and Influence.
• Support colleagues and clients with expert insight and guidance.
• Contribute to the continuous evolution of QA's leadership portfolio.
• Drive Quality and Continuous Improvement
• Consistently achieve Trainer Satisfaction Scores (TSAT) of 92% or above.
• Participate in trainer observations and coaching activities.
• Conduct peer reviews and provide constructive developmental feedback.
• Use learner feedback and performance data to continuously improve programmes.
• Collaborate and Influence
• Build strong relationships with clients, stakeholders and internal teams.
• Work cross-functionally to ensure an exceptional learner experience.
• Contribute positively to team initiatives, knowledge sharing and continuous improvement activities.

What We're Looking For:

Essential Experience: You’ll bring a strong track record of designing and delivering impactful leadership and professional skills learning programmes. You’ll have:

• Outstanding facilitation, coaching and presentation skills.
• Experience delivering behavioural and leadership learning to audiences ranging from early-career professionals through to senior executives.
• Proven expertise in designing engaging learning solutions that deliver measurable business outcomes.
• A strong understanding of adult learning principles and instructional design methodologies.
• Excellent stakeholder management skills and the ability to quickly build credibility.
• Passion for leadership development and helping people perform at their best.
• Curiosity and enthusiasm for AI and the opportunities it presents for leaders and organisations.

We're particularly interested in candidates with:

• ILM Level 5-7 qualifications
• CIPD Learning & Development qualifications
• EMCC or ICF coaching accreditation
• Emergenetics accreditation
• A degree (or equivalent experience) in a relevant discipline such as Organisational Psychology, Business, Coaching or HRD

What Success Looks Like: You’ll be someone who:

• Delivers exceptional learner experiences consistently.
• Creates engaging and innovative learning solutions.
• Drives behavioural change and workplace application.
• Receives outstanding learner feedback.
• Builds trusted relationships with clients and colleagues.
• Stays at the forefront of leadership, learning and AI trends.
• Contributes to a culture of collaboration, innovation and continuous improvement.

Why QA?

• Work for the UK's largest tech and skills training provider.
• Influence the development of future leaders across some of the world's most recognised organisations.
• Be part of a rapidly growing business at the forefront of AI, technology and professional skills development.
• Access continuous professional development opportunities.
• Join a collaborative and passionate team committed to transforming learning and performance.

Ready to Make an Impact? If you're a passionate facilitator, learning designer and leadership expert who wants to help organisations and individuals thrive in an ever-changing world, we'd love to hear from you.

QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. Successful candidates will be subject to the appropriate pre-employment screening and vetting checks.

About Us: Wellbeing & benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts
• Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth: Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people: We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

Our Mission: We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.