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For Companies At a Glance
- Tasks: Manage client accounts, ensuring their success and retention while driving revenue growth.
- Company: Join QA, the UK's largest tech training company, partnering with top global organisations.
- Benefits: Enjoy a permanent role with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be a trusted advisor, making a real impact on clients' success and shaping the future of tech training.
- Qualifications: Experience in sales or customer success roles, strong communication skills, and a collaborative mindset required.
- Other info: Work in London and engage with Fortune 50 companies to drive innovative solutions.
The predicted salary is between 28800 - 43200 £ per year.
You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets.
You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services.
About you:
- Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales.
- A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges.
- Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
- A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing.
About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
Junior Customer Success Manager employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the key metrics and KPIs that drive customer success in the tech training industry. Understanding these will help you speak confidently about how you can contribute to client retention and satisfaction during interviews.
✨Tip Number 2
Network with professionals in customer success roles, especially those who work with enterprise clients. Engaging with them on platforms like LinkedIn can provide insights into best practices and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed client relationships or resolved complex issues. This will demonstrate your ability to be a trusted advisor to clients.
✨Tip Number 4
Research QA Group's products and services thoroughly. Being able to articulate how these offerings can meet client needs will show your commitment and understanding of the company’s mission during your discussions.
We think you need these skills to ace Junior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales roles. Use specific examples that demonstrate your ability to manage client relationships and drive retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your understanding of the importance of client relationships and your analytical mindset in driving success.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that illustrate your ability to engage and influence stakeholders. Highlight any experience you have presenting data or solutions to clients.
Demonstrate Collaboration Experience: Emphasise your collaborative work style by detailing experiences where you worked with cross-functional teams. This could include partnerships with sales, marketing, or product teams to achieve mutual goals.
How to prepare for a job interview at QA Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Junior Customer Success Manager. Familiarise yourself with how this role contributes to client retention and success, as well as how it interacts with other teams like Onboarding and Delivery.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Be ready to discuss how you've engaged with executive stakeholders in the past and how you can influence them effectively, especially in high-stakes environments.
✨Highlight Your Analytical Mindset
Be prepared to discuss examples where you've used data to drive decisions or improve customer relationships. Show that you can examine and present data compellingly, which is crucial for developing actionable account plans.
✨Emphasise Collaboration
Since this role requires working closely with cross-functional teams, be ready to share experiences where you've successfully collaborated with others. Highlight your ability to influence key partners and work towards mutual goals.
