Junior Customer Success Manager

Sales – Digital Customer Success & Consultancy

Title

Junior Customer Success Manager

Contract type

QA Ltd Permanent

Job advert

Job title: Junior Customer Success Manager

Location: London

You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group.

You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets.

Job Description:

• You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
• You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
• You will be required to understand customers’ business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success).
• You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
• You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base.
• You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services.

About you:

• Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales.
• A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges.
• Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form.
• A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing

About QA:

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
Please find out more about us at

Vacancy location

Location

UK, Other, UK

Job Description

Attachment

Job Description

Attachment

Junior Customer Success Manager.docx (97 Kb)

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