At a Glance
- Tasks: Provide first-line IT support and assist with technical issues in a dynamic environment.
- Company: Join Guest Services Worldwide, a leader in luxury hotel marketing and IT support.
- Benefits: Enjoy career progression, a supportive team culture, and ongoing training.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career while earning a recognised qualification and gaining hands-on experience.
- Qualifications: Strong interest in IT, good communication skills, and basic computer knowledge required.
The predicted salary is between 18450 - 22550 £ per year.
Guest Services Worldwide work directly with hotel clients to assist the concierge and hotel team. In addition, we help deliver a custom marketing message by creating luxury-focused visitor guides highlighting hotels and their facilities.
We are seeking a motivated and enthusiastic IT Support Technician Apprentice to join our IT team. This role is designed to provide hands-on experience while working towards a nationally recognised Level 3 Information Communications Technician qualification. You will support day-to-day IT operations, assist colleagues with technical issues, and help maintain secure and efficient systems across the organisation. This role is ideal for someone looking to build a career in IT infrastructure, networking, or systems support.
Over the course of your apprenticeship you will develop in depth knowledge of:
- IT fundamentals (hardware, software, operating systems)
- Networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
- Cybersecurity fundamentals
- ITIL service management principles
- Cloud technologies (Microsoft 365 / Azure basics)
Responsibilities:
- First-line technical support
- Networking & infrastructure support
- Cybersecurity & compliance
- Hardware & software deployment
- Documentation & continuous improvement
You will need the following skills:
- Strong interest in IT and technology
- Good communication skills (written and verbal)
- Basic understanding of computer systems
The following experience is desirable (but not essential):
- Familiarity with Microsoft 365
- Basic networking knowledge
- Prior work experience (even informal) in IT support
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 40 hours per week, Monday to Friday, 9am - 5pm
Benefits:
- Career progression in a company that values and rewards your efforts
- A fun, supportive team culture where your contributions matter
- Ongoing training and support to help you succeed
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
IT Support Technician Apprentice employer: QA Limited
Proximity is an exceptional employer, offering a dynamic work culture that fosters growth and development for IT Support Technician Apprentices. With a strong commitment to employee well-being, including private health insurance and generous holiday allowances, you will have the opportunity to learn on the job while contributing to vital IT systems. The hybrid working model allows for flexibility, making it an ideal environment for those looking to build a rewarding career in IT support.
