Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an IT Support Apprentice and dive into hands-on IT tasks!
- Company: Be part of a supportive team that values growth and learning.
- Benefits: Enjoy training from top vendors, potential full-time role, and a pension plan.
- Why this job: Kickstart your IT career with real impact and a friendly environment.
- Qualifications: Passion for IT, great communication skills, and a proactive attitude are key.
- Other info: 90% of apprentices secure permanent jobs; gain a nationally recognized qualification!
Job Description
The Opportunity:
Are you passionate about IT and eager to kickstart your career?
\\n
We’re on the lookout for a motivated individual to join our team as an IT Support Apprentice.
\\n
This role is perfect for someone who’s ready to dive into the world of IT, learn from the best, and make a real impact. Plus, there’s a chance to go full-time after your apprenticeship!
\\n
What you’ll do:
\\n
- \\n
- Get Hands-On: Shadow our engineers both in-house and on client visits.
- Be the First Line of Support: Answer calls and log support tickets.
- Tech Troubleshooter: Help with Microsoft 365, diagnose PC and laptop issues, and work on networking, WiFi, and telephone systems.
- Custom PC Builder: Assist in pricing and building custom PC systems.
- Team Player: Work closely with our experienced engineers, admin team, and directors on a variety of tasks.
\\n
\\n
\\n
\\n
\\n
\\n
What we’re looking for:
\\n
- \\n
- A genuine passion for IT.
- Enthusiasm and a proactive attitude.
- Great communication skills.
- A strong work ethic.
\\n
\\n
\\n
\\n
\\n
Having a driving licence is a plus, but if you’re learning, that’s cool too!
\\n
Working week: 37.5 hours per week, Monday – Friday, 8:30am – 5pm.
\\n
Salary: £15,000 per annum.
\\n
Perks of the job:
\\n
- \\n
- Training Galore: Access to courses from top vendors like Microsoft, Draytek, and ZyXel.
- Career Growth: Potential to secure a permanent, full-time position.
- Supportive Environment: Work with a friendly, experienced team.
- Networking: Connect with businesses across Scotland.
- Benefits: Pension plan and more!
\\n
\\n
\\n
\\n
\\n
\\n
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
\\n
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
\\n
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
IT Support Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Show your passion for IT during the interview. Be ready to discuss any personal projects or experiences you have with technology, as this will demonstrate your enthusiasm and proactive attitude.
✨Tip Number 2
Familiarize yourself with common IT support issues, especially related to Microsoft 365 and networking. This knowledge will help you stand out as a candidate who is already prepared to tackle the challenges of the role.
✨Tip Number 3
Emphasize your communication skills. Since you'll be the first line of support, being able to clearly explain technical issues to non-technical users is crucial. Practice explaining complex concepts in simple terms.
✨Tip Number 4
If you have a driving license or are learning to drive, mention it! While it's not a requirement, it shows your commitment and willingness to go the extra mile, especially for client visits.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Show Your Passion for IT: In your application, make sure to express your genuine enthusiasm for IT. Share any relevant experiences or projects that demonstrate your interest and eagerness to learn.
Highlight Communication Skills: Since great communication skills are essential for this role, provide examples of how you've effectively communicated in previous situations, whether in school projects, part-time jobs, or volunteer work.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize any technical skills you have, such as familiarity with Microsoft 365 or troubleshooting experience.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you're excited about this apprenticeship. Mention your proactive attitude and willingness to learn from experienced engineers, and express your desire to contribute to the team.
How to prepare for a job interview at QA Limited
✨Show Your Passion for IT
Make sure to express your genuine enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since great communication is key for this role, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical team members.
✨Prepare for Technical Questions
Brush up on common IT issues, especially related to Microsoft 365, networking, and PC troubleshooting. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the apprenticeship program and the team you'll be working with. This shows your interest in the position and helps you understand how you can contribute to the team.
