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- Tasks: Assist customers with tech queries and improve service processes.
- Company: Join Computershare, a global leader in financial administration.
- Benefits: Win a £100 Love2Shop voucher and gain valuable experience.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Kickstart your career in tech with hands-on training and mentorship.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 800 - 1000 £ per month.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.
Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.
Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution.
As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing your service knowledge.
Responsibilities:
- Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets.
- Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal.
- Contribute to the team’s continual service improvement objectives; identify repeat incidents and highlight potential process improvements.
- Complete user access requests, software installs and local hardware requests.
- Build and maintain good working relationships with all teams across the organisation.
- Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team.
- Meet goals and KPIs as set by the line manager.
- Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.
Desirable skills:
- Professional and courteous telephone manner.
- Willingness to work flexible hours / shifts.
- Strong verbal and written communication skills.
- Experience of working in a team.
- Able to learn new technologies and work in a technical environment.
- Able to follow set processes.
IT Service Desk Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice
✨Tip Number 1
Network like a pro! Reach out to current employees at Computershare on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for tech! During interviews, share any personal projects or experiences that highlight your skills and enthusiasm for IT. It’s all about making a memorable impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be entered to win that £100 Love2Shop voucher – what’s not to love?
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for technology and customer service shine through in your application. We want to see that you're excited about the role and eager to learn, so don’t hold back on expressing why you’re a great fit for the IT Service Desk Apprentice position!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or any tech knowledge. A personalised CV shows us you’ve done your homework and are genuinely interested.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Use it to explain why you want to join Computershare and how you can contribute to our team. Keep it concise but engaging – we want to get to know you a bit better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the company there. Let’s make this happen together!
How to prepare for a job interview at QA Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of IT support and the role of an IT Service Desk Apprentice. Familiarise yourself with common troubleshooting techniques and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and technical support. Practising your responses will help you articulate your thoughts clearly during the actual interview, making you feel more at ease.
✨Show Your Team Spirit
Since teamwork is crucial in this role, be prepared to discuss your experiences working in teams. Share examples of how you've contributed to group projects or resolved conflicts. Highlighting your ability to collaborate will demonstrate that you can build good working relationships across the organisation.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!