IT Engineer Apprentice

About Systal: Systal Technology Solutions is a global technology company that helps large organisations improve, secure and transform their IT systems. We specialise in managed network, cloud and security services, supporting businesses in over 90 countries and managing more than 200,000 technology assets worldwide. Our work helps organisations operate more efficiently, stay secure, and use technology to drive innovation and growth. Our mission is to be the world’s most trusted technology services partner, helping organisations unlock the full potential of their technology. About the role: As an IT Engineer Apprentice you will act as the first point of contact for IT support, helping colleagues resolve technical issues and ensuring systems run smoothly day to day. You will have the opportunity to develop strong helpdesk, troubleshooting and systems knowledge while building experience within a global technology environment. You will become a key systems superuser, supporting colleagues with core business applications and collaborating with wider technical teams to deliver excellent service and continuous improvement. Responsibilities: Act as the first point of contact for IT support queries, providing 1st line support for desktops, laptops, mobile devices and business applications, ensuring users receive timely and professional assistance Troubleshoot and resolve hardware, software and access issues, escalating more complex problems to specialist teams where required and collaborating to ensure resolution Become a superuser across key business systems including Windows environments and Microsoft 365 (Exchange Online, SharePoint and Teams), supporting colleagues to use these tools effectively Support employee onboarding and offboarding processes, including device setup, account creation, permissions and system access Assist with routine system tasks such as user account management, updates, patching and system health checks (Linux knowledge advantageous) Deploy and configure hardware and software for internal users, ensuring devices are secure, compliant and ready to use Maintain accurate records of IT assets and support lifecycle management, while working with wider IT teams to continuously improve processes and user experience Desirable skills: Basic knowledge of Windows 10/11 and the Microsoft 365 suite Strong customer service skills Good problem-solving ability Clear communication skills (written and verbal) and the ability to collaborate effectively with colleagues Well organised with good time management skills, alongside a willingness to learn and a keen interest in building a long-term career in technology. Salary: £16,000 per annum Working hours: Monday to Friday, 9am – 5pm Benefits: Generous annual leave: Enjoy 33 days of paid annual leave to recharge and pursue your passions. Employee assistance programme: Access to confidential support for personal and professional challenges. Rewards and discounts: Take advantage of exclusive offers and discounts through our rewards programme. Pension scheme: Benefit from our pension plan, in line with automatic enrolment. Training and development funding: We are committed to your growth and will provide funding for training opportunities to help you advance your career. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.