IT Apprentice

About Matthew Algie:

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For over 160 years, we’ve been roasting exceptional coffee and supporting the people who serve it. From our home in Glasgow, we’ve grown into one of the UK and Ireland’s most trusted coffee partners.

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As our new IT Apprentice, you’ll be the first point of contact for employees across the business—both in the office and out in the field. You’ll gain hands-on experience across a wide range of technologies while helping keep our systems running smoothly.

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Responsibilities:

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• Provide first-line IT support for hardware and software queries raised through our IT Help Desk

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• Support users on key systems including ERP, Office 365, Azure, Intune, CRM, SharePoint, FSM, VPN, telephone systems, mobile devices and printing

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• Keep users updated and ensure all helpdesk tickets are resolved or escalated efficiently

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• Work with external support partners to resolve more complex technical issues

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• Set up new user workstations and support desk moves, including cabling and hardware configuration

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• Deliver friendly, easy-to-understand training on tools like MS Office, Teams, SharePoint and our phone systems

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• Assist with backup management—monitoring logs, updating records and escalating issues

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• Manage user accounts across systems such as Active Directory, Azure Entra ID, Office 365 and others, including account closure and mailbox archiving

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You’ll be supported every step of the way by experienced IT professionals who are invested in your development.

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Desirable skills:

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You don’t need to be an expert—just someone who is:

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• Enthusiastic about starting a career in IT

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• A strong communicator who enjoys helping people

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• Naturally curious with a problem-solving mindset

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• Patient 

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• Comfortable working with technology (or excited to learn!)

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• Ready to grow, develop and take on new challenges

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• Able to work on own and in a team environment

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Salary: £16,432 per annum

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Working hours: 39.5 hours per week, Monday to Thursday 8:30am – 5pm, Friday 8:30am – 4:30pm 

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Benefits:

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• Cycle to Work scheme 

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• Pension scheme 

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• 28 days holiday plus 4 public holidays per year (option to buy and sell holidays too!)

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• Medicash

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• Perkbox

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• Learning Management System

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• Referral scheme 

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Future prospects:

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90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

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Important information:

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This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

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Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

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If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.