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- Tasks: Set up user accounts, troubleshoot tech issues, and support IT systems.
- Company: Join BEAR Scotland, a leader in road maintenance and management.
- Benefits: Earn while you learn with on-the-job training and flexible hours.
- Why this job: Kickstart your IT career with a nationally recognised qualification.
- Qualifications: No prior experience needed; just bring your curiosity and problem-solving skills.
- Other info: Enjoy a supportive environment with great future job prospects.
The predicted salary is between 15500 - 15500 £ per year.
BEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish Trunk Roads including bridges and structures through some of the most scenic, but challenging, parts of the country. We rely on strong digital systems to support our teams — from office staff to engineers working on site. We’re now looking to bring in a motivated IT Apprentice to join our team in our Queensferry office and build a career in IT Support while gaining a nationally recognised qualification.
Responsibilities:
- Setting up and maintaining user accounts and access permissions
- Installing, configuring, and updating hardware & software
- Troubleshooting user issues supporting laptops, printers, and mobile devices
- Learning the basics of networking and IT security
- Helping roll out new IT systems and updates across the company
- Providing excellent customer service to colleagues at all levels
- Documenting solutions and maintaining IT records
You don’t need previous IT work experience – we’ll provide the full training. We’re more interested in your attitude, curiosity and willingness to learn.
Desirable skills:
- Hold (or be working towards) National 5’s / Highers, ideally including Computing, Business or Maths
- Have a strong interest in technology and problem-solving
- Be organised and able to manage your time effectively
- Enjoy helping people and communicating clearly
Salary: £15,500 per annum.
Working hours: 35 hours per week, 8am - 4pm, Monday - Friday
Benefits:
- On-the-job training and support
- Flexible and innovative working environment
- On-site parking
Future prospects: Employment upon completion of apprenticeship.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received.
IT Support Apprentice in Howden employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Howden
✨Tip Number 1
Get to know the company! Research BEAR Scotland and their projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with user issues, try to solve common tech problems at home or help friends with their tech troubles. It’ll boost your confidence and impress your interviewers.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing how you'd help colleagues with IT issues. Good communication is key in IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that apprenticeship.
We think you need these skills to ace IT Support Apprentice in Howden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that match the IT Support role. Even if you don’t have direct experience, showcase your interest in technology and problem-solving.
Show Your Enthusiasm: In your cover letter, let us know why you’re excited about this apprenticeship. We love seeing candidates who are curious and eager to learn, so don’t hold back on sharing your passion for IT!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make it easy for us to read!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your understanding of basic IT concepts, like user accounts, hardware, and software. Even if you haven't worked in IT before, showing that you have a grasp of these fundamentals will impress the interviewers.
✨Show Your Curiosity
BEAR Scotland values curiosity and a willingness to learn. Prepare some questions about the role and the company to demonstrate your interest. This could be about their IT systems or how they support their teams.
✨Highlight Your Problem-Solving Skills
Think of examples where you've solved problems or helped others. Whether it's fixing a friend's computer or managing a school project, share these experiences to showcase your ability to troubleshoot and provide excellent customer service.
✨Practice Clear Communication
Since the role involves helping colleagues at all levels, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend to get comfortable with this. Clear communication is key!