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- Tasks: Support clients with tech needs, both remotely and on-site, while learning on the job.
- Company: Join Certum Limited, a growing Managed Service Provider based in Glasgow.
- Benefits: Enjoy 20 days holiday, health insurance, pension, and potential salary increases.
- Other info: Great opportunities for career growth and internal promotions await you!
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: Full UK driving license and a passion for technology are essential.
The predicted salary is between 18000 - 25000 £ per year.
Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft stack. This is a great opportunity to join an IT Support team.
You will work within a hybrid role and gain exposure to different elements of the company, from being field based and working within the helpdesk support team. Your main role will be within the field which means that you will require a full UK driving license. In this role you will be learning and growing your IT knowledge and experience rapidly in conjunction with the IT apprenticeship course work. If you have a highly driven attitude this will kick start your IT career!
- Main aspect of the role will be within the field supporting clients with all tech and IT requirements.
- Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site.
- Updating our centralised documentation platform to reflect any changes to customers networks or services.
- Answering customer phone calls and logging support tickets into our helpdesk platform.
- Picking up and managing your own ticket/workload.
- Building PCs, laptops and other end user hardware.
- Must hold a full UK driving license – this is crucial as the role is field based.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5.30pm.
20 days a year holiday plus 8 bank holidays. This rises to 25 days holiday plus 8 bank holidays after 2 years' service.
Membership in the company health insurance scheme after 2 years' service.
Company pension.
Opportunity for salary increase based on performance.
The company hold a rich history of retaining apprentices and placing them internally with permanent roles once they have completed their apprenticeships. As a company, they always look to support and promote engineers internally where possible and as they continue to grow you will become a valued part of the company and your respective team where you will help continue to drive the company forward.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in this vacancy please apply below as soon as possible.
Remote IT Engineer in Hamilton employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote IT Engineer in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect IT Engineer role!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT scenarios and how you'd tackle them.
✨Tip Number 3
Show off your passion for tech! Whether it's through personal projects or contributions to open-source, having something to discuss can really set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and enthusiasm!
We think you need these skills to ace Remote IT Engineer in Hamilton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Engineer role. Highlight any relevant tech support experience, especially with Microsoft products, as this will catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and why you want to join Certum Limited. Be genuine and let us know how you can contribute to our team.
Show Off Your Tech Skills: In your application, mention any specific technical skills or projects you've worked on. Whether it's building PCs or troubleshooting networks, we want to see what you've got!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of the Microsoft stack and common IT support issues. Be ready to discuss how you would troubleshoot software, hardware, and networking problems, as this will show your potential employer that you're serious about the role.
✨Show Your Drive
Certum Limited is looking for someone with a highly driven attitude. Prepare examples from your past experiences where you've demonstrated initiative or gone above and beyond in a project or task. This will help you stand out as a motivated candidate.
✨Understand the Role
Familiarise yourself with the specifics of the field-based role. Think about how you would manage your workload, handle customer queries, and update documentation. Being able to articulate your understanding of these responsibilities will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship programme and growth opportunities within the company. This shows that you're not just interested in the job, but also in your long-term career development with Certum Limited.