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For Companies At a Glance
- Tasks: Support clients with tech needs, both remotely and on-site, while learning on the job.
- Company: Join Certum Limited, a growing Managed Service Provider in Glasgow.
- Benefits: Earn £16,000, enjoy 20 days holiday, health insurance, and career growth opportunities.
- Other info: Receive dedicated support from a mentor and a skills coach throughout your apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: Full UK driving licence, basic tech knowledge, and strong problem-solving skills required.
The predicted salary is between 16000 - 16000 £ per year.
About Certum
Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft stack. This is a great opportunity to join an IT Support team.
About the role
You will work within a hybrid role and gain exposure to different elements of the company, from being field based and working within the helpdesk support team. Your main role will be within the field which means that you will require a full UK driving licence. In this role you will be learning and growing your IT knowledge and experience rapidly in conjunction with the IT apprenticeship course work. If you have a highly driven attitude this will kick start your IT career!
Responsibilities
- Main aspect of the role will be within the field supporting clients with all tech and IT requirements
- Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site
- Recording all communication and undertaking in our ticketing system, making sure all of your tickets are fully up to date with relevant notes
- Updating our centralised documentation platform to reflect any changes to customers networks or services
- Answering customer phone calls and logging support tickets into our helpdesk platform
- Responding to all tickets and incidents within the agreed SLAs
- Picking up and managing your own ticket/workload
- Building PCs, laptops and other end user hardware
- Updating and maintaining client and internal documentation
What we are looking for
- Must hold a full UK driving licence - this is crucial as the role is field based
- Basic understanding of technology/business technology
- Strong problem solving skills
- Good customer service skills
- Strong organisation skills
- Excellent communication skills
Salary
£16,000 per annum
Working week
37.5 hours per week, Monday to Friday, 9am - 5.30pm
Benefits
- 20 days a year holiday plus 8 bank holidays. This rises to 25 days holiday plus 8 bank holidays after 2 years' service
- Membership in the company health insurance scheme after 2 years' service
- Company pension
- Study materials and exams provided
- Opportunity for salary increase based on performance
Future prospects
The company hold a rich history of retaining apprentices and placing them internally with permanent roles once they have completed their apprenticeships. As a company, they always look to support and promote engineers internally where possible and as they continue to grow you will become a valued part of the company and your respective team where you will help continue drive the company forward.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Engineer Apprentice. Job in Hamilton Education & Training Jobs employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer Apprentice. Job in Hamilton Education & Training Jobs
✨Tip Number 1
Get to know the company before your interview! Research Certum Limited, their services, and their culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves tech support, think of common IT issues and how you'd resolve them. Being able to demonstrate your thought process during the interview can really impress the hiring team.
✨Tip Number 3
Show off your communication skills! Whether it's through a mock interview or chatting with friends, practice explaining technical concepts in simple terms. This will help you connect better with customers and colleagues alike.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Certum!
We think you need these skills to ace IT Engineer Apprentice. Job in Hamilton Education & Training Jobs
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology! Share any relevant experiences or projects that highlight your interest in IT. This will help us understand why you want to join our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight skills like problem-solving and customer service, as these are key for the IT Engineer Apprentice position. We love seeing how you fit into our company!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your understanding of basic technology and business tech concepts. Since the role involves providing IT support, being able to discuss software, hardware, and networking confidently will show that you're ready to tackle the challenges of the job.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved tech-related issues in the past. Whether it's a school project or helping a friend with their computer, demonstrating your problem-solving skills will impress the interviewers and highlight your potential as an IT Engineer Apprentice.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Good communication is key in this role, especially when dealing with clients who may not be tech-savvy. Being able to convey information clearly will set you apart from other candidates.
✨Be Ready to Discuss Customer Service
Since you'll be working directly with clients, think about your approach to customer service. Prepare to share experiences where you've provided excellent service or resolved conflicts, as this will demonstrate your suitability for the role and your understanding of its importance.