Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with tech needs, from hardware to networking, both remotely and on-site.
- Company: Join Certum Limited, a growing Managed Service Provider in Glasgow.
- Benefits: Enjoy 20 days holiday, health insurance after 2 years, and a pension scheme.
- Other info: Great opportunities for career growth and internal promotions.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: Full UK driving license and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
Certum Limited are looking for an apprentice to join their rapidly expanding team. They are a Managed Service Provider based in Glasgow, providing IT support to a wide range of different customers throughout different vertical markets within Scotland and the UK. They mainly work with the Microsoft stack. This is a great opportunity to join an IT Support team.
You will work within a hybrid role and gain exposure to different elements of the company, from being field based and working within the helpdesk support team. Your main role will be within the field which means that you will require a full UK driving license. In this role you will be learning and growing your IT knowledge and experience rapidly in conjunction with the IT apprenticeship course work. If you have a highly driven attitude this will kick start your IT career!
- Main aspect of the role will be within the field supporting clients with all tech and IT requirements.
- Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site.
- Updating our centralised documentation platform to reflect any changes to customers networks or services.
- Answering customer phone calls and logging support tickets into our helpdesk platform.
- Picking up and managing your own ticket/workload.
- Building PCs, laptops and other end user hardware.
- Must hold a full UK driving license – this is crucial as the role is field based.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5.30pm.
20 days a year holiday plus 8 bank holidays. This rises to 25 days holiday plus 8 bank holidays after 2 years' service.
Membership in the company health insurance scheme after 2 years' service.
Company pension.
Opportunity for salary increase based on performance.
The company hold a rich history of retaining apprentices and placing them internally with permanent roles once they have completed their apprenticeships. As a company, they always look to support and promote engineers internally where possible and as they continue to grow you will become a valued part of the company and your respective team where you will help continue to drive the company forward.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in this vacancy please apply below as soon as possible.
ICT Engineer Apprentice (Level 3) in Hamilton employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Engineer Apprentice (Level 3) in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections you make, the better your chances of landing that apprenticeship.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or tech-related work you've done. This can really set you apart from other candidates and give employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to kickstart their IT careers with us.
We think you need these skills to ace ICT Engineer Apprentice (Level 3) in Hamilton
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and IT support. Share any relevant experiences or projects that highlight your interest in the field. We love candidates who are genuinely excited about starting their IT career!
Tailor Your Application: Make sure to customise your application to fit the role of ICT Engineer Apprentice. Highlight skills and experiences that align with the job description, especially those related to Microsoft technologies and customer support. This shows us you’ve done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about Certum Limited and what we do!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of the Microsoft stack and common IT support issues. Be ready to discuss how you would troubleshoot software, hardware, and networking problems, as this will show your potential employer that you're serious about the role.
✨Show Your Drive
Certum Limited is looking for someone with a highly driven attitude. Prepare examples from your past experiences where you've demonstrated initiative or gone above and beyond in a project or task. This will help you stand out as a motivated candidate.
✨Understand the Role
Familiarise yourself with the specifics of the ICT Engineer Apprentice role. Know what field-based support entails and be prepared to discuss how you would manage your workload and customer interactions effectively. This shows that you’re not just interested in the position but also understand its demands.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This demonstrates your genuine interest in the role and helps you assess if Certum Limited is the right fit for you.