Kick-start your IT career with Cintra!
Support colleagues worldwide, solve technical challenges and build hands-on skills while earning an SCQF Level 6 qualification.
The Role
Cintra are looking to expand their Digital Team by recruiting an IT Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.
Responsibilities:
- Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues
- Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required
- Communicate with users via Microsoft Teams, email, phone, and ticketing systems
- Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates
- Maintain accurate IT asset records and inventories, create, update, and manage user accounts
- Assist with user access requests and permissions management and Maintain and update IT support documentation
- Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades
- Support equipment logistics and coordination where required
- Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene
- Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation
What do they need from you?
- Passion and enthusiasm for technology
- Strong interest in pursuing a career within IT
- Good communication and customer service skills
- Logical problem-solving abilities
- Willingness to learn and develop new technical skills
- National 5 (or equivalent) in Maths and English
Working hours
Monday to Friday, 9am – 5:30pm.
Salary and Benefits
- Salary £18,000 - £20,000/year
- 25 Days annual leave
- Pension scheme
- Life insurance
- Healthcare benefits
- Employee assistance programme
Future prospects
Potential of a full-time role on completion.
About the Company
At Cintra, they are an award-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments
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