Ready to turn your passion for technology into a career?
Valorem First is looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification.
Working alongside experienced IT professionals, you'll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery while building the foundations for a long-term career in technology.
What you'll be doing:
- Providing first-line IT support to users via phone, email, and ticketing systems
- Diagnosing and resolving hardware, software, and connectivity issues
- Setting up and configuring laptops, desktops, mobile devices, and user accounts
- Supporting Microsoft 365 applications and cloud technologies
- Monitoring and maintaining IT systems and services
- Managing IT assets and maintaining accurate documentation
- Assisting with IT projects, system upgrades, and continuous improvement initiatives
- Delivering excellent customer service and ensuring timely resolution of support requests
What we're looking for:
- A genuine interest in technology and IT
- Strong communication and problem-solving skills
- A proactive attitude and willingness to learn
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
Working hours:
37.5 hours per week, Monday to Friday, 9am - 5:30pm
What you'll gain:
- A nationally recognised SCQF Level 8 IT Support qualification
- Real-world experience in a fast-paced IT environment
- Mentoring and support from experienced IT professionals
- Exposure to modern technologies and business systems
- Clear opportunities for progression and career development
- A strong foundation for a successful career in IT
- Annual leave is 35 days
Benefits:
- Competitive apprentice salary
- Structured learning and development programme
- Dedicated mentor support
- Industry-recognised qualification
- Career progression opportunities
- Friendly and supportive team environment
- Exposure to leading technologies and business systems
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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IT Support Higher Apprenticeship - Valorem First in Glasgow employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
