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- Tasks: Manage IT incidents and provide top-notch support to customers.
- Company: Join John G Russell, a leading supply chain services provider.
- Benefits: Earn £24,000, gain a recognised qualification, and receive full training.
- Other info: Potential for a permanent role after the apprenticeship.
- Why this job: Kickstart your IT career with hands-on experience and mentorship.
- Qualifications: Passion for IT, basic tech knowledge, and strong problem-solving skills.
The predicted salary is between 19200 - 33600 £ per year.
Why John G Russell? The Russell Group is a privately owned company which predominantly offers a range of end-to-end supply chain services by road, rail and sea. They are looking for an IT Support Apprentice to join their team in Glasgow.
What’s involved?
- End to end case management for incidents and requests
- Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required
- Incident and problem management – capturing and categorising incidents, and recurring incidents with a view to reducing the volume of incidents overall
- Execute incident and problem management framework as instructed by the Service Delivery Manager
- Deliver exceptional levels of customer service to internal customers
- Strict adherence to internal ICT controls
- Monitor ICT Service Desk compliance issues, taking remedial action or escalating as needed
What do they need from you?
- A genuine interest in IT and technology
- Basic knowledge of computers, operating systems and common applications
- Good problem‑solving and communication skills
- Willingness to learn and take direction
- Ability to work well within a team
- Eligible and committed to completing an IT apprenticeship qualification
Salary £24,000 per annum
Working hours 40 hours per week, shifts to cover 6am – 6pm
Benefits
- Full training and support towards a nationally recognised IT qualification
- On‑job experience with real responsibility
- Mentorship from experienced IT professionals
Future prospects: Possibility of a permanent position within the IT department.
Important information: On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.
IT Support Apprentice. Job in Glasgow Education & Training Jobs employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice. Job in Glasgow Education & Training Jobs
✨Tip Number 1
Get to know the company! Research John G Russell and their services. Understanding their operations will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting customer queries, try out some common IT issues at home or with friends. This will boost your confidence and prepare you for real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for passionate candidates who are eager to learn and grow in the IT field.
We think you need these skills to ace IT Support Apprentice. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about technology! Share any personal projects or experiences that highlight your genuine interest in IT. This will help us see your enthusiasm and commitment to the field.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills like problem-solving and teamwork, and mention any experience you have with computers and operating systems. We love seeing how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the advert early if we get a lot of applications, so get yours in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of computers, operating systems, and common applications. Being able to discuss these topics confidently will show your genuine interest in IT and technology, which is exactly what they’re looking for.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in school or during any previous work experience. Highlighting your problem-solving abilities will demonstrate that you can handle customer queries effectively.
✨Practice Your Communication
Since this role involves delivering exceptional customer service, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can communicate well with both technical and non-technical colleagues.
✨Be Ready to Learn
Express your willingness to learn and take direction. The company values candidates who are eager to grow, so be prepared to discuss how you plan to develop your skills during the apprenticeship.