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- Tasks: Provide first-line IT support and ensure smooth IT operations.
- Company: Respected IT training organisation in Glasgow.
- Benefits: Supportive work environment with career progression and training opportunities.
- Why this job: Kickstart your tech career while helping others with their IT needs.
- Qualifications: Genuine interest in IT support and knowledge of Microsoft Windows.
- Other info: Great chance to develop communication skills and grow in the tech field.
The predicted salary is between 800 - 1400 £ per month.
A respected IT training organization is seeking a Technology Support Apprentice in Glasgow. The successful candidate will provide first-line IT support, ensuring smooth IT operations and high service quality.
Responsibilities include:
- Incident triaging
- Monitoring ticket queues
- Supporting various IT equipment
Candidates should have a genuine interest in IT support, knowledge of Microsoft Windows, and strong communication skills. This role offers a supportive work environment with opportunities for career progression and training.
IT Support Apprentice — Build Your Tech Career in Glasgow employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice — Build Your Tech Career in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try explaining IT concepts to friends or family. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show your passion for IT! Share any personal projects or experiences related to tech support. Whether it’s fixing a friend's computer or building a website, let us see your enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your interest in the position and keeps you fresh in the interviewer's mind. Don't forget to apply through our website!
We think you need these skills to ace IT Support Apprentice — Build Your Tech Career in Glasgow
Some tips for your application 🫡
Show Your Passion for IT: Let us see your genuine interest in IT support shine through in your application. Share any relevant experiences or projects that highlight your enthusiasm and knowledge of Microsoft Windows.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any previous experience with IT support, even if it's informal, and emphasise your strong communication skills. We want to know how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this apprenticeship. Be sure to mention your motivation for joining our team and how you can help ensure smooth IT operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft Windows and common IT support issues. Be ready to discuss how you've solved tech problems in the past, even if it's just helping friends or family with their devices.
✨Show Your Communication Skills
Since strong communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help someone who isn't tech-savvy, so think about how you'd break things down for them.
✨Familiarise Yourself with Incident Management
Understand the basics of incident triaging and ticket management. You could be asked how you would prioritise tasks or handle multiple requests, so think through some scenarios and how you'd approach them.
✨Express Your Passion for IT
Let your genuine interest in IT support shine through. Share any relevant experiences, like projects or courses you've taken, and talk about what excites you about a career in technology. This will show that you're not just looking for any job, but that you're eager to grow in this field.
