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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join Search, a leading UK recruitment agency with an 80% hiring success rate.
- Benefits: Enjoy 22 days holiday, flexible holidays, and discounts with Vodafone.
- Why this job: Kickstart your career with a paid apprenticeship and gain a recognised qualification.
- Qualifications: Keen to learn, good communication skills, and a positive attitude.
- Other info: Receive dedicated support from a skills coach and mentor throughout your journey.
The predicted salary is between 14400 - 18000 £ per year.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you will be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up!
Search are one of the UK’s leading recruitment agencies, with a successful hiring rate of 80%, having placed over 60,000 candidates last year. They are looking to expand their Digital Team by recruiting an IT Support Analyst Apprentice. This apprentice will work towards an SCQF Level 8 Qualification based in their Glasgow office.
Responsibilities:
- Provide 1st line IT support to end-users, responding to incidents and service requests via the service desk ticketing system and telephone calls.
- Assist with 2nd line support tasks under supervision, escalating issues where appropriate.
- Diagnose and troubleshoot common hardware and software issues on desktops, laptops, printers, and peripherals.
- Assist with Microsoft 365/Office 365 administration including user account setup, password resets, and email and mailbox troubleshooting.
- Using Microsoft Intune, assist with device enrolment, compliance checks, and troubleshooting of mobile and endpoint devices.
- Provide support through SharePoint including user access and permissions and documenting library and sync issues.
- Log, track, and update incidents and requests through a ticketing system.
What do they need from you?
- Keen to learn.
- Good communication skills.
- Positive, reliable, and professional.
Salary: £18,000 per annum
Working hours: Monday to Friday, 9am - 5:30pm
Benefits:
- 22 days holiday (increases each full calendar year to a maximum of 26 days).
- 8 bank holidays.
- FlexHolidays - buy and sell up to 5 days based on FTE.
- Auto enrolment pension.
- Death in service benefit.
- Employee Assistance Programme.
- Cycle to Work scheme.
- Vodafone friends and family discounts.
Future prospects: Potential of a full-time role on completion.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.
IT Support Analyst Apprentice in Glasgow employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst Apprentice in Glasgow
✨Tip Number 1
Get your networking game on! Reach out to current or former apprentices in IT support, and ask them about their experiences. They might have insider tips or even know about job openings that aren't advertised yet.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions for IT support roles, and don’t forget to highlight your eagerness to learn and grow.
✨Tip Number 3
Show off your tech skills! If you’ve done any relevant projects or have experience with Microsoft 365, make sure to mention it during interviews. Practical examples can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be in the running for that £100 Love2Shop voucher if you apply before the deadline. Don’t miss out!
We think you need these skills to ace IT Support Analyst Apprentice in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're keen to learn and grow in this field, so don’t hold back on expressing your excitement about the role.
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst Apprentice position. Highlight any relevant skills or experiences, even if they’re from school projects or personal interests. We love seeing how you connect your background to what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this apprenticeship. Keep it friendly and professional, and don’t forget to mention why you want to join our team at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll be entered to win that £100 Love2Shop voucher!
How to prepare for a job interview at QA Limited
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those related to desktops, laptops, and Microsoft 365. Being able to discuss these topics confidently will show that you're ready for the role.
✨Practice Your Communication Skills
Since you'll be providing support to end-users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this, as clear communication is key in IT support.
✨Familiarise Yourself with Ticketing Systems
Research how ticketing systems work and maybe even find a demo version to play around with. Understanding how to log, track, and update incidents will give you a leg up during the interview.
✨Show Your Enthusiasm to Learn
Be prepared to discuss your eagerness to learn and grow in the role. Share examples of how you've tackled new challenges in the past, as this will demonstrate your positive attitude and reliability.
