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- Tasks: Support engineers and managers while learning about digital systems in a large engineering company.
- Company: Join Star Refrigeration, the UK's largest independent industrial refrigeration engineering company.
- Benefits: Enjoy 35 days annual leave, a generous pension scheme, and private medical insurance.
- Why this job: Kickstart your career with hands-on experience and structured training in a supportive environment.
- Qualifications: Be organised, motivated, and eager to learn with strong communication skills.
- Other info: 90% of apprentices secure permanent roles after completing their training.
The predicted salary is between 18564 - 18564 £ per year.
About Star Refrigeration: Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
About the role: This is a great opportunity to start your career with Star Refrigeration, learning how a large engineering business operates while gaining hands-on experience and structured training. As an apprentice, you’ll work collaboratively with engineers, managers, and customers, and over time become a super user of Star Refrigeration’s digital systems. You’ll also act as a first responder for administrative and customer queries within the branch.
Responsibilities:
- Act as a first responder for customer and internal enquiries, using our Business Management System – COINS and the SMART Service Management System to log, track, and resolve queries.
- Accurately input and manage data across all revenue streams using COINS Business Management System, supporting invoicing, cost recovery, and financial accuracy.
- Manage and securely transfer company documentation using FTP applications.
- Work collaboratively across the branch to support engineers, managers, and customers, sharing information through Microsoft Outlook and Microsoft Teams.
- Create, manage, and progress purchase orders and work orders within COINS, in line with Star Refrigeration processes.
- Support monthly financial reviews to provide management information and resolve data queries.
- Maintain customer relationships and respond to enquiries professionally, using Outlook, Word, and Excel to prepare correspondence, reports, and documentation.
- Identify opportunities to improve processes and systems as your confidence grows, progressing through training to become a super user of COINS and SMART systems.
The skills you will need:
- Organised, motivated, and keen to learn.
- Confident communicating with customers and colleagues.
- Comfortable working with IT systems and digital tools.
- Able to multitask, prioritise, and take initiative.
- Enjoys working as part of a team.
Salary: £18,564 per annum
Working hours: Monday - Thursday 8am – 4:30pm, Friday 8am – 3:30pm
Benefits:
- Annual leave: 35 days
- Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s.
- Company car scheme: choice of car or van.
- Professional development: bi-annual reviews on development to encourage career growth.
- Private medical insurance available after 6 months of employment with additional family option.
- Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions.
- Life assurance: 6 x annual salary.
- Employee assistance programme: 24/7 fully confidential service offering practical support and access to counsellors for a range of personal, as well as work related issues.
- Star share ownership plan: option to become a company shareholder through pre-tax saving scheme.
- Bi-annual salary increases for all employees linked to RPI.
- Annual company profitability bonus.
- Employee milestone bonus, including increased holiday entitlement.
- Unrivalled job security.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Office Support Apprentice in Flemington employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Office Support Apprentice in Flemington
✨Tip Number 1
Get to know the company! Research Star Refrigeration and understand their values, culture, and what they do. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As you'll be dealing with customers and colleagues, being confident and clear is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with COINS and SMART systems if you can. Even basic knowledge can impress during interviews and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this apprenticeship with Star Refrigeration.
We think you need these skills to ace Digital Office Support Apprentice in Flemington
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about starting your career with us at Star Refrigeration and eager to learn. A bit of personality can go a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for organised, motivated individuals, so showcase any relevant experience or projects that demonstrate these qualities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your thoughts flow logically.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at QA Limited
✨Know Your Stuff
Before the interview, make sure you understand Star Refrigeration's business model and the role of a Digital Office Support Apprentice. Familiarise yourself with COINS and SMART systems, as well as the responsibilities listed in the job description. This will show your genuine interest and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and IT skills. Think about examples from your past experiences where you've demonstrated organisation, motivation, or teamwork. Practising with a friend or family member can help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
Even if the company has a casual dress code, it's always best to dress smartly for an interview. A neat appearance shows professionalism and respect for the opportunity. Aim for business casual attire that makes you feel confident and comfortable.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the training process, opportunities for growth, or how success is measured in the role. Asking questions not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
