Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients and manage enquiries effectively.
- Company: Join Harper Macleod, a top Scottish law firm known for supporting apprentices.
- Benefits: Enjoy perks like life assurance, extra holidays, and a cycle to work scheme.
- Why this job: Gain valuable experience, a recognised qualification, and potential for a permanent role.
- Qualifications: Strong IT skills, excellent communication, and attention to detail are essential.
- Other info: Receive dedicated support from a skills coach and mentor throughout your apprenticeship.
The predicted salary is between 19000 - 26000 £ per year.
Employer description: Would you like to work for one of Scotland\’s leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We\’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row. We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries. Responsibilities: 1 st point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to by the department and update clients accordingly. Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately. Actively managing enquiries from social media platforms using Solcase (a case management system). Receive tasks via Bighand with regards to printing/scanning requests department wide. Manage own diary via MS Outlook to pre-plan your days. Open files (via iManage) so that team can access information. Skills and knowledge required: Excellent I.T. and organisational skills including Outlook, Word, and Excel. Excellent communication skills. Ability to prioritise and work to deadlines under pressure. Ability to use initiative. Experience in managing tasks/processes. Attention to detail and accuracy. Salary: £22,932 per annum. Working week: 35 hours per week, Monday to Friday, 9am – 5pm. Benefits: Critical illness protection. Life assurance. Discounted conveyancing on sales and purchases. Discounted eyecare. Charity donation through payroll. Cycle to work scheme. Buy additional leave option. Extra holidays at Christmas. CSR days. Funding for external training. Recruitment finder’s fee. Additional discounts. 4pm birthday finish. Pension scheme. Future prospects: Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!41bf1e1f-b16b-4260-a40a-17c77a06fd15
First Response Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Apprentice
✨Tip Number 1
Familiarise yourself with the legal terminology and processes related to personal injury and reparation. This will not only help you understand the role better but also demonstrate your commitment and interest in the field during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. You might want to role-play scenarios where you answer client queries or take statements, as this will prepare you for the real interactions you'll have in the role.
✨Tip Number 3
Get comfortable with using case management systems like Solcase. If you can, try to find tutorials or resources online that can help you understand how these systems work, as familiarity will give you an edge.
✨Tip Number 4
Showcase your organisational skills by creating a mock diary schedule. This will help you demonstrate your ability to manage tasks and prioritise effectively, which is crucial for the First Response role.
We think you need these skills to ace First Response Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the First Response Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and education. Emphasise your communication skills, IT proficiency, and any previous experience in customer service or administrative roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Harper Macleod and how you can contribute to the First Response team. Be sure to include specific examples of your skills and experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Limited
✨Showcase Your Communication Skills
As the First Response team is the first point of contact for clients, it's crucial to demonstrate your excellent communication skills. Practice clear and concise responses to common interview questions, and be prepared to discuss how you would handle client enquiries effectively.
✨Highlight Your IT Proficiency
Since the role requires using various software like iManage and Solcase, make sure to mention any relevant experience you have with these or similar systems. Be ready to discuss how you manage tasks using tools like MS Outlook, Word, and Excel.
✨Demonstrate Your Organisational Skills
The ability to prioritise and manage your time effectively is key in this role. Prepare examples from your past experiences where you successfully managed multiple tasks or deadlines, showcasing your organisational skills.
✨Express Your Initiative and Attention to Detail
Employers value candidates who can take initiative and pay attention to detail. Be prepared to share instances where you identified a problem and took steps to resolve it, as well as how you ensure accuracy in your work.
