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- Tasks: Be the first point of contact for clients and manage enquiries effectively.
- Company: Join Harper Macleod, a top Scottish law firm known for supporting apprentices.
- Benefits: Enjoy perks like life assurance, extra holidays, and a cycle to work scheme.
- Why this job: Gain valuable experience and a nationally recognised qualification while working in a supportive environment.
- Qualifications: Strong IT skills, excellent communication, and the ability to manage tasks under pressure.
- Other info: Potential for a permanent position after your apprenticeship with ongoing support from mentors.
The predicted salary is between 19000 - 26000 £ per year.
Job Description
Employer description:
Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.
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We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries.
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Responsibilities:
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- 1st point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to by the department and update clients accordingly.
- Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately.
- Actively managing enquiries from social media platforms using Solcase (a case management system).
- Receive tasks via Bighand with regards to printing/scanning requests department wide.
- Manage own diary via MS Outlook to pre-plan your days.
- Open files (via iManage) so that team can access information.
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Skills and knowledge required:
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- Excellent I.T. and organisational skills including Outlook, Word, and Excel.
- Excellent communication skills.
- Ability to prioritise and work to deadlines under pressure.
- Ability to use initiative.
- Experience in managing tasks/processes.
- Attention to detail and accuracy.
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Salary: £22,932 per annum.
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Working week: 35 hours per week, Monday to Friday, 9am – 5pm.
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Benefits:
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- Critical illness protection.
- Life assurance.
- Discounted conveyancing on sales and purchases.
- Discounted eyecare.
- Charity donation through payroll.
- Cycle to work scheme.
- Buy additional leave option.
- Extra holidays at Christmas.
- CSR days.
- Funding for external training.
- Recruitment finder’s fee.
- Additional discounts.
- 4pm birthday finish.
- Pension scheme.
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Future prospects:
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.
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Important information:
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This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
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Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
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If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
First Response Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Apprentice
✨Tip Number 1
Familiarise yourself with the key responsibilities of the First Response team. Understanding the role of being the first point of contact for clients will help you demonstrate your enthusiasm and readiness to take on this challenge during any interviews.
✨Tip Number 2
Brush up on your IT skills, especially with Outlook, Word, and Excel. Being able to showcase your proficiency in these tools can set you apart, as they are essential for managing enquiries and documentation effectively.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with clients and third parties, being able to convey information clearly and professionally is crucial for success in this role.
✨Tip Number 4
Demonstrate your ability to manage tasks and prioritise effectively. Think of examples from your past experiences where you've successfully handled multiple responsibilities under pressure, as this will resonate well with the hiring team.
We think you need these skills to ace First Response Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the First Response Apprentice position. Understand the responsibilities and skills required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, IT proficiency, and any previous experience in customer service or administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Harper Macleod and how your skills make you a great fit for the First Response team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Limited
✨Research the Firm
Before your interview, take some time to learn about Harper Macleod. Understand their values, recent achievements, and the specific role of the First Response team within the Personal Injury & Reparation department. This will show your genuine interest in the firm and help you tailor your answers.
✨Demonstrate Communication Skills
As the First Response team is the first point of contact for clients, it's crucial to showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle various client enquiries.
✨Highlight Organisational Abilities
The role requires strong organisational skills, so be ready to provide examples of how you've successfully managed tasks or projects in the past. Discuss your experience with tools like MS Outlook and any methods you use to prioritise your workload effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of situations where you had to triage information or manage multiple enquiries under pressure, and be ready to explain your thought process and actions.
