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- Tasks: Be the first point of contact for clients and manage enquiries effectively.
- Company: Join Harper Macleod, a top Scottish law firm known for supporting apprentices.
- Benefits: Enjoy perks like life assurance, extra holidays, and a cycle to work scheme.
- Why this job: Gain valuable experience in a supportive environment with potential for permanent employment.
- Qualifications: Strong IT skills, excellent communication, and attention to detail are essential.
- Other info: Receive dedicated support from a skills coach and mentor throughout your apprenticeship.
The predicted salary is between 18900 - 22932 £ per year.
Employer description:
Would you like to work for one of Scotland\’s leading law firms?Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We\’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.
We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries.
Responsibilities
- 1 st point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to by the department and update clients accordingly.
- Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately.
- Actively managing enquiries from social media platforms using Solcase (a case management system).
- Receive tasks via Bighand with regards to printing/scanning requests department wide.
- Manage own diary via MS Outlook to pre-plan your days.
- Open files (via iManage) so that team can access information.
Skills and knowledge required
- Excellent I.T. and organisational skills including Outlook, Word, and Excel.
- Excellent communication skills.
- Ability to prioritise and work to deadlines under pressure.
- Ability to use initiative.
- Experience in managing tasks/processes.
- Attention to detail and accuracy.
Salary:£22,932 per annum.
Working week:35 hours per week, Monday to Friday,9am – 5pm.
Benefits
- Critical illness protection.
- Life assurance.
- Discounted conveyancing on sales and purchases.
- Discounted eyecare.
- Charity donation through payroll.
- Cycle to work scheme.
- Buy additional leave option.
- Extra holidays at Christmas.
- CSR days.
- Funding for external training.
- Recruitment finder\’s fee.
- Additional discounts.
- 4pm birthday finish.
- Pension scheme.
Future prospects
Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
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First Response Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Apprentice
✨Tip Number 1
Familiarise yourself with the legal terminology and processes related to personal injury and reparation. This will not only help you understand the role better but also demonstrate your commitment and interest in the field during any interviews.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries. You might want to role-play scenarios where you answer client queries or take statements, as this will prepare you for the real-life interactions you'll have in the First Response team.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like iManage and Solcase. If you can show that you have a basic understanding of these tools, it will give you an edge over other candidates who may not be as tech-savvy.
✨Tip Number 4
Network with current or former apprentices from Harper Macleod. They can provide valuable insights into the company culture and the apprenticeship experience, which can help you tailor your approach when applying.
We think you need these skills to ace First Response Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the First Response Apprentice position. Understand the responsibilities and skills required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, IT proficiency, and any previous experience in customer service or administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Harper Macleod and how your skills make you a great fit for the First Response team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Limited
✨Research the Firm
Before your interview, take some time to learn about Harper Macleod. Understand their values, recent achievements, and the specific role of the First Response team within the Personal Injury & Reparation department. This knowledge will help you demonstrate your genuine interest in the firm.
✨Showcase Your Communication Skills
As the first point of contact for clients, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles or situations. Be ready to demonstrate your ability to listen actively and respond clearly during the interview.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, especially when managing enquiries and using various software. Be prepared to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific example from your past experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.