Launch your digital support career with Ross & Liddell!
Earn while you learn, gain hands-on experience with business systems, customer service and finance administration.
Due to continued growth Ross & Liddell are looking for an apprentice to join their front of house team.
Responsibilities include:
- Provide first-line digital support by managing shared inboxes via Microsoft outlook, allocating emails, and maintaining accurate records to ensure efficient workflow management
- Process electronic invoices, update internal systems, and maintain digital tracking logs for payments, queries, and outstanding documentation
- Communicate with contractors and suppliers to resolve invoice queries, request missing information, and keep records updated within company systems
- Support finance by creating digital records, processing documentation, and liaising with the finance team regarding payments and contractor statements
- Use business software (CPL Property Management System)and databases to monitor tasks, update account information, and ensure all records are accurate and compliant
- Become a CPL superuser for the organisation
- Deliver excellent customer service by handling incoming calls, triage enquiries, recording messages, and supporting clients with payment and account-related queries
- Manage electronic diaries, reminders, and scheduled activities, ensuring deadlines, correspondence, and digital tasks are completed on time
Desirable skills:
- Excellent communication skills
- Professional and friendly manner
- Good organisational skills
- Attention to detail
- Effective time management
- Confident IT skills
- Positive attitude and willingness to learn
- Professional telephone manner
Working hours:
9am - 5pm
Benefits:
- A competitive salary
- Annual bonus
- Your birthday off
- Great annual leave package
- Health + wellbeing policy
- A supportive team
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About the Company
Founded in 1854, Ross & Liddell is one of Scotland's most established and respected property management companies, delivering residential and commercial property services to communities across the country. With offices throughout Scotland, the company manages a diverse portfolio of properties and is committed to providing outstanding customer service, innovative solutions, and proactive support to homeowners, tenants, and property owners alike. Ross & Liddell combines over 170 years of industry expertise with a forward-thinking approach, investing in technology and continuous improvement to enhance the customer experience.
#J-18808-Ljbffr
First Line Support Digital Level 3 Apprenticeship - Ross & Liddell employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
