Digital Support Apprentice

Employer description

Would you like to work for one of Scotland\’s leading law firms? Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We\’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

Overview

We are currently a new apprentice in our Inverness office. You will provide various legal support to different teams within the office.

What will you be doing?

• Develop expertise in 3E (a legal practice management and CRM platform used for client data, billing, and matter management) to accurately maintain and update client information, ensuring seamless collaboration between partners.
• Utilise WorkSite (a document and email management system) to create and organise new files, accurately input information, and efficiently file daily correspondence.
• Receive tasks via BigHand (a digital workflow and task management platform used for delegating, tracking, and prioritising work) with regards to printing/scanning requests office-wide.
• Communicate internally and externally using MS Outlook. You will also manage your diary using this software.
• Manage the reception on an ad-hoc basis which will require you to keep a log of visitors to the firm. In doing so, you will be the first point of contact when answering enquiries from clients, triaging queries and passing to relevant member of staff.

What qualities should you have?

• Professional attitude and well presented.
• Excellent administrative and organisational skills.
• Excellent communication skills, verbal and in writing.
• Ability to prioritise and work to deadlines.
• Ability to use initiative.
• Attention to detail.

Salary

£22,932 per annum.

Working week

35 hours per week, Monday to Friday, 9am – 5pm.

Benefits

• 4pm birthday finish.
• Extra holidays at Christmas.
• Additional discounts.
• Funding for external training.
• Critical illness protection.
• Life assurance.
• Discounted conveyancing on sales and purchases.
• Discounted eyecare.
• Charity donation through payroll.
• Cycle to work scheme.
• Buy additional leave option.
• CSR days.
• Recruitment finder\’s fee.
• Pension scheme.

Future prospects

Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!