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- Tasks: Provide digital support, manage client queries, and assist with document production.
- Company: Join TC Young, a leading law firm in Scotland known for its dynamic approach.
- Benefits: Enjoy 33 days holiday, life cover, and additional training opportunities.
- Why this job: Gain valuable experience, develop skills, and earn a recognised qualification while working.
- Qualifications: Confident, organised, detail-oriented, with excellent customer service skills.
- Other info: Potential for permanent position and salary growth upon successful completion of apprenticeship.
Job Description
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up!
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About Auction House Scotland:Â
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Known for their professional and friendly approach, Auction House Scotland are one of the UK's leading property auction businesses. They specialise in the sale of residential, commercial and investment properties across Scotland and believe that local properties sell better to local buyers.Â
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As a Digital Support Apprentice, you will be involved in various aspects of our operations, gaining hands-on experience while being a valued member of our team. You will be working closely with buyers, sellers, solicitors and estate agents – this role is perfect for individuals who are passionate about learning, developing customer service skills and growing in a dynamic environment.Â
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Responsibilities:
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- First point of contact for clients inbound and outbound over the phone and via shared Microsoft Outlook inbox
- Superuser of Apex, a property software used to maintain and organise records; handling client details, updating sales and legal records and filing of correspondence
- Being involved in tendering process by logging tickets on Apex, triaging requests and allocating tickets to relevant members of the sales team – managing the recording and status of enquiries and leads
- Utilising Credas to maintain accurate and secure records of ID and bank statements for auction sales
- Contacting interested parties on Essential Information Group (EIG) system regarding registering for bidding at auction
- Providing general business support for all departments and managing post and filing promptly
- Liaising with external viewing agents regarding viewings
- Printing and preparing auction paperwork for negotiators to fill in once sold – leading up to preparing and sending to solicitors over the course of the apprenticeship
- Monitoring office supplies and ordering online when required
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Desirable skills:
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- A passion for learning and a desire to grow both personally and professionally within the role
- Strong communication skills, both verbal and written
- Ability to work effectively in a team-orientated environment
- Organisational skills with attention to detail
- A positive attitude and a willingness to take initiative
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Salary: £16,000 per annum
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Working hours: Monday to Friday, 8.45am – 5pm
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Benefits:
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- Free parking, good public transport links
- Room for progression into different departments
- Good office culture
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Future prospects:
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90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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Important information:
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This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
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Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
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If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
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Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Apprentice
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as LawWare and Bighand. Having a basic understanding of these systems will show your initiative and readiness to learn, making you a more attractive candidate.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the firm. Whether it's through networking or informal conversations, showing that you can communicate effectively and confidently will set you apart.
✨Tip Number 3
Highlight your organisational skills by discussing any relevant experiences where you've managed multiple tasks or projects. This will reassure the employer that you can handle the demands of the role efficiently.
✨Tip Number 4
Research TC Young and their values. Understanding their approach to client service and how they operate will allow you to tailor your conversations and demonstrate that you're genuinely interested in being part of their team.
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Digital Support Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and education. Emphasise your customer service skills, attention to detail, and any IT proficiency, particularly with tools like Word, Excel, and LawWare.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated the desirable skills listed in the job description, such as being well-organised and confident.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Limited
✨Show Your Customer Service Skills
As a Digital Support Apprentice, you'll be the first point of contact for clients. Make sure to highlight your customer service experience during the interview. Share examples of how you've successfully handled client queries or resolved issues in the past.
✨Demonstrate Your IT Proficiency
Familiarity with tools like Word, Excel, and PowerPoint is crucial for this role. Be prepared to discuss your experience with these applications and any specific software you've used, such as LawWare or Bighand. If you have examples of documents you've created or managed, mention those!
✨Emphasise Your Organisational Skills
The job requires excellent organisational abilities, especially when managing shared inboxes and prioritising tasks. During the interview, provide examples of how you've effectively organised your workload in previous roles or projects, showcasing your ability to multitask.
✨Prepare Questions About the Role
Showing genuine interest in the position can set you apart. Prepare thoughtful questions about the apprenticeship, the team you'll be working with, and the training opportunities available. This demonstrates your enthusiasm and commitment to growing within the firm.
