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For Companies At a Glance
- Tasks: Be the first point of contact for client enquiries and manage digital tasks.
- Company: Join Harper Macleod, a top Scottish law firm known for supporting apprentices.
- Benefits: Enjoy perks like life assurance, extra holidays, and a cycle to work scheme.
- Why this job: Gain valuable experience with a supportive team and potential for permanent employment.
- Qualifications: Strong IT skills, excellent communication, and ability to manage tasks under pressure.
- Other info: Receive dedicated support from a skills coach and earn a nationally recognised qualification.
The predicted salary is between 19000 - 26000 £ per year.
Job Description
Employer description:
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Would you like to work for one of Scotland\’s leading law firms? Harper Macleod are an award-winning legal firm who are also well renowned for our work with apprentices. We\’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.
Overview:
We are currently a new apprentice in our Inverness office. You will provide digital support for Private Client – Asset Protection & Tax department.
What will you be doing?
- Utilise BigHand digital dictation software to efficiently record, edit, and submit voice files for transcription, enabling streamlined documentation and improved workflow management. By the end of your apprenticeship, you will be a key user and be able to provide support to newcomers on the system.
Superuser of system Worksite to save relevant emails within the set folder structures for each framework and creating new folders as required.Manage bank transfers (faster payment/Telex/Overseas/Funds Expected into Bank) via 3E.Assist with client and matter opening.Collaborating with partners in relation to the opening of new files and/or receipt of new instructions for a new file via MS Outlook, Teams and in person.Set up MS Teams calls for clients and partners.Draft documents via MS Word and assist with mandates.Manage the reception on an ad-hoc basis which will require to keep a log of visitors to the firm.
What qualities should you have?
- Administration experience.
Attention to detail and accuracy when working with data.Excellent organisational skills.Excellent IT skills.Excellent communication skills, verbal and in writing.Ability to prioritise and work to deadlines under pressure.Ability to use initiative and to work both independently and as part of a team.
Salary: £22,932 per annum.
Working week: 35 hours per week, Monday to Friday, 9am – 5pm.
Benefits:
- Critical illness protection
Life assuranceDiscounted conveyancing on sales and purchasesDiscounted eyecareCharity donation through payrollCycle to work schemeBuy additional leave optionExtra holidays at ChristmasCSR daysFunding for external trainingRecruitment finder’s feeAdditional discounts4pm birthday finishPension scheme
Future prospects:Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. xwzovoh If you are interested in this vacancy please apply below as soon as possible.
Digital Support Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Apprentice
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as 3E, WorkSite, and BigHand. Having a basic understanding of these platforms will show your initiative and readiness to learn, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be the first point of contact for clients, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock schedule or task list. This can help you showcase your ability to prioritise tasks and manage time effectively, which are key skills for this role.
✨Tip Number 4
Research Harper Macleod and their values, especially their commitment to apprenticeships. Being able to discuss why you want to work for them specifically will show your genuine interest and alignment with their company culture.
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Support Apprentice position. Understand the responsibilities and required skills, such as proficiency in IT and communication, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience and skills in your CV that align with the job requirements. Emphasise your organisational skills, attention to detail, and any previous experience with IT systems or customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Harper Macleod and how your skills can contribute to their team. Be sure to address specific points from the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at QA Limited
✨Know Your Tech
Familiarise yourself with the software mentioned in the job description, such as 3E, WorkSite, and BigHand. Being able to discuss how you would use these tools effectively will show your readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully communicated in previous roles or situations. This could include handling client queries or collaborating with team members.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully juggled multiple responsibilities under pressure.
✨Express Your Initiative
Think of examples where you've taken the initiative in past experiences. This could be anything from suggesting improvements in a process to taking on additional responsibilities. Employers love candidates who can think on their feet!