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- Tasks: Join our team as a Digital Support Apprentice and assist with invoicing, schematics, and customer communication.
- Company: NCE Switchgear is a growing company offering modern apprenticeships in various disciplines.
- Benefits: Enjoy a 4-day work week, flexible start times, and a salary review after your apprenticeship.
- Why this job: Kickstart your career with hands-on training and a nationally recognised qualification at SCQF Level 6.
- Qualifications: Good knowledge of Microsoft Office and strong communication skills are essential for success.
- Other info: 90% of apprentices secure permanent roles post-apprenticeship, with dedicated support throughout your journey.
Job Description
Employer description:Â
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Stirling and Gilmour is one of the leading Solicitors & Notaries in west Dumbartonshire, serving clients across Alexandria, Clydebank & Helensburgh.
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Overview:
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Stirling and Gilmour are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Alexandria office.Â
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Responsibilities:
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- Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders.
- Becoming a superuser in Laware – Supporting the Finance team with Financial Transactions & Client Ledgers.
- Collaborating with the finance team, you will support with Reconciling bank accounts & Entering & reconciling Purchase ledger.
- You will be responsible for creating and managing Spreadsheets with client information, you will do this through Excel
- Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and word to create letters & correspondence to
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Desirable skills:
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- Good Communication skills
- Good numeracy skills
- Must be a team player
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Salary: £16,640 per annum.
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Working hours: 35 hours per week, 9am – 5pm, Monday to Friday.
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Benefits:
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- Discretionary summer and winter bonus for the staff.
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Future prospects:
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- Potential of a full-time role on completion.
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Important information:
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This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
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Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
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If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
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Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Support Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Apprentice
✨Tip Number 1
Familiarise yourself with Sage 200 and its functionalities, as this will be a key part of your role. Consider exploring online tutorials or forums to gain insights into common issues and solutions that users encounter.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Outlook. You might want to create sample reports or practice using Excel functions to demonstrate your proficiency during the interview.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you feel more confident when acting as the first responder for incoming calls and interacting with customers.
✨Tip Number 4
Show your enthusiasm for teamwork by preparing examples of how you've successfully collaborated with others in the past. This will highlight your ability to work effectively both individually and as part of a team.
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Digital Support Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and education. Emphasise your knowledge of Microsoft Office packages and any previous experience in customer service or office environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work with NCE Switchgear. Mention specific aspects of the role that excite you and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA Limited
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Make sure to express your excitement about the opportunity to gain new skills and knowledge, especially in areas like Sage 200 and Microsoft Office packages.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past experiences. This could be through teamwork or customer interactions, showcasing your ability to engage with others.
✨Highlight Organisational Skills
The job requires good time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific instance where you successfully juggled multiple responsibilities.
✨Research the Company
Familiarise yourself with NCE Switchgear and their operations. Understanding their products and services will not only help you answer questions but also show your genuine interest in becoming part of their team.