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- Tasks: Join us as a Digital Operations Apprentice, supporting teams and managing exams.
- Company: McCrae Training is revolutionising training and education for the future.
- Benefits: Enjoy 31 days annual leave, dress down Fridays, and career progression opportunities.
- Why this job: Gain hands-on experience while working towards a nationally recognised qualification in a dynamic environment.
- Qualifications: National 5 in Administration and IT; strong communication and organisational skills required.
- Other info: 90% of QA apprentices secure permanent employment after completing their apprenticeship.
The predicted salary is between 14000 - 16000 £ per year.
Are you ready to launch your digital career with a company that’s shaping the future of training and education?
At McCrae Training, we’re on the lookout for a bright, motivated individual to join our dynamic team as a Digital Operations Apprentice. This is your chance to get stuck into the fast-moving world of digital operations—gaining hands-on experience while working towards a nationally recognised qualification!
You will be registering and awarding candidates using SQA Connect and managing and invigilating their exams using SQA Solar/Surpass which are some of our many Awarding Organisation delivery platforms.
Responsibilities:
- Working collaboratively to support sales team, delivery staff and learners alike.
- Problem solving to respond and close all support tickets or escalating when required.
- Becoming the business’s systems expert for Monday.com to support with task management and report creation.
- Utilise Dante Delegate Planner CRM to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management.
- Communicate effectively with internal teams and external clients using Microsoft Outlook and Microsoft Teams, ensuring timely and professional correspondence.
- Collaborate using Microsoft SharePoint to securely access, share and co-edit company documents in a cloud-based environment.
- Using EUSR Quartzweb and XAMS systems for classroom based courses and e-assessments.
- Utilising CITB systems including CITB ITC and CITB SSP for courses and online testing for delegates.
- Composing weekly reports to be sent to the Management Team.
Desirable skills:
- National 5 in Administration and IT.
- Enthusiastic, confident, outgoing, and professional with excellent communication skills.
- High attention to detail with strong organisational and timekeeping abilities.
- Capable of working independently, using initiative, and managing workload in a fast-paced environment.
- Committed to completing tasks accurately, on time, and to required standards.
- Willing to learn and contribute to continuous improvement within a small business environment.
Working hours: 35 hrs per week, Monday to Friday, 8am – 3:30pm, with 30 minute lunch break.
Salary:£16,500 – £18,200 per annum, depending on experience.
Benefits:
- Dress down Friday.
- 31 days annual leave, increasing with long service.
- Real living wage employer.
- Standard pension scheme.
- Company staff benefits scheme.
- Career progression opportunities.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
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Digital Operations Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations Apprentice
✨Tip Number 1
Familiarise yourself with the digital tools mentioned in the job description, such as Monday.com and Microsoft Teams. Having a basic understanding of these platforms will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've tackled challenges in previous roles or projects. This will highlight your ability to manage support tickets and collaborate effectively with teams.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise explanations of complex topics. This is crucial since you'll be interacting with both internal teams and external clients, and effective communication is key.
✨Tip Number 4
Research McCrae Training and their approach to digital operations. Understanding their values and mission will allow you to tailor your conversation during the interview, demonstrating your genuine interest in becoming part of their team.
We think you need these skills to ace Digital Operations Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Digital Operations Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Create a CV that showcases your relevant skills, education, and any previous experience in administration or IT. Use clear headings and bullet points to make it easy to read, and ensure it reflects your enthusiasm for the role.
Write a Strong Cover Letter: In your cover letter, express your motivation for applying and how you can contribute to McCrae Training. Mention specific skills like problem-solving and communication, and provide examples of how you've demonstrated these in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at QA Limited
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McCrae Training is looking for a motivated individual, so let your passion for digital operations shine through during the interview.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like SQA Connect, Monday.com, and Microsoft Teams, it’s a good idea to have a basic understanding of these tools. Mention any experience you have with similar software to demonstrate your readiness to learn.
✨Highlight Your Problem-Solving Skills
The job requires problem-solving abilities to manage support tickets. Prepare examples from your past experiences where you successfully resolved issues or improved processes, showcasing your analytical skills.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position. Ask about the team dynamics, training opportunities, or how success is measured in the role. This will also help you determine if the company is the right fit for you.
