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For Companies At a Glance
- Tasks: Support clients, manage communications, and ensure a top-notch customer experience.
- Company: Join Daxtra Technologies, a global leader in recruitment automation and job parsing.
- Benefits: Enjoy flexible hours, luxury office space, and a supportive learning environment.
- Why this job: Gain valuable experience, build relationships, and secure a nationally recognised qualification.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
The predicted salary is between 15000 - 21000 £ per year.
Job Description
About Daxtra Technologies:
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Daxtra Technologies is a global leader in high-accuracy, multilingual job and resume parsing, semantic search, matching, and recruitment automation. We help organizations worldwide reduce hiring costs and find top talent efficiently by integrating seamlessly with existing systems. With offices in the UK, US, Hong Kong, China, Japan, and Australia, we support over 1,500 organisations, including leading staffing companies, recruitment firms, and talent acquisition teams.
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Overview:
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Reporting to the Client Services Manager/Lead Account manager you will be working as part of the account management team in the Musselburgh office. We are looking for an apprentice to create long-term, trusting relationships with our customers. Your role is to oversee a portfolio of assigned customers (after initial 3 months training) and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold calling in this role and may require occasional travel.
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Responsibilities:
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- First point of contact for assigned clients, delivering a seamless experience through timely and professional communication via email, phone, and virtual meetings.
- Become a system expert in internal platforms and digital tools, including project management and support systems such as Liquid Planner, Basecamp, and OTRS, enabling efficient and informed client support.
- Work collaboratively across departments to coordinate client review calls, prepare summaries, and manage client data.
- Maintain and update client records within the internal CRM system, ensuring data accuracy and accessibility.
- Proactively manage client communications and requests, providing regular updates and ensuring a high standard of service delivery.
- Monitor and resolve client support tickets, escalating and collaborating with technical teams when necessary.
- Use the Office 365 suite daily (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint) to collaborate, document, and communicate effectively.
- Draft and manage technical change requests and client contracts, ensuring alignment with workflows and compliance standards.
- Take ownership of your product and systems knowledge, staying up to date with platform updates and best practices.
- Drive your own professional development through your Personal Development Plan (PDP) and available company resources (Systems, Staff, Management).
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Salary: £18,000 per annum.
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Working hours: 9am – 5pm.
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Benefits:
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- Luxury office space based in Edinburgh.
- Flexible hours after probation.
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Future prospects:
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90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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Important information:
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This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
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Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
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On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
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If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Digital Helpdesk Apprentice employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Helpdesk Apprentice
✨Tip Number 1
Familiarise yourself with Daxtra Technologies and their products. Understanding their job and resume parsing technology will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, as this role requires delivering a seamless experience to clients. Consider role-playing scenarios where you handle client inquiries or resolve issues to build your confidence.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, such as Office 365 and project management software like Liquid Planner or Basecamp. Familiarity with these platforms will give you an edge in understanding the daily tasks of the role.
✨Tip Number 4
Network with current or former employees of Daxtra Technologies on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Digital Helpdesk Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Digital Helpdesk Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Focus on any customer service or technical support experience you have, as well as your proficiency with tools like Office 365.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Daxtra Technologies that appeal to you and explain how you can contribute to their client services team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA Limited
✨Research Daxtra Technologies
Before your interview, take some time to learn about Daxtra Technologies and their services. Understanding their role in recruitment automation and how they support clients will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Communication Skills
As a Digital Helpdesk Apprentice, you'll be the first point of contact for clients. During the interview, showcase your communication skills by speaking clearly and confidently. Be prepared to discuss how you would handle client interactions and ensure a seamless experience.
✨Familiarise Yourself with Relevant Tools
Get to know the digital tools mentioned in the job description, such as Liquid Planner, Basecamp, and Office 365. Being able to discuss these platforms and how you would use them in your role will demonstrate your readiness to hit the ground running.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows that you're engaged and interested in the role. Ask about the team dynamics, training opportunities, or how success is measured in the position. This not only helps you gather information but also leaves a positive impression.
