Kick-start your digital business support career at Agilico!
Manage customer orders, work with business systems and build practical skills while earning an SCQF Level 6 qualification.
As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh, working from our purpose-built workspace.
Responsibilities
- Log, triage and manage customer sales orders through Vantage Online and associated business systems, ensuring all information is processed accurately and updated throughout the customer journey
- Raise purchase orders, coordinate supplier communications and maintain accurate customer, product and order records across digital platforms to support effective workflow management
- Train to become a key user and super user of Vantage Online and associated business applications, supporting colleagues and promoting best practice in system usage and data management
- Utilise Microsoft Outlook, Excel, Teams and Word to manage communications, produce reports, analyse data and support day-to-day operational activities
- Work collaboratively with Sales, Service, Finance, Procurement and Logistics teams to coordinate orders, resolve queries and ensure excellent customer service and operational performance
- Monitor order progress, deliveries, contracts and customer records through digital systems, providing timely updates and ensuring documentation remains accurate, compliant and audit-ready
- Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve the effectiveness of business systems and reporting tools
What we are looking for
- Confident
- Outgoing
- People person
- Communication skills
Working hours
Monday to Friday, 9am to 5pm
Benefits
- Opportunities to progress and grow your career
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc
- Cycle to work scheme
- Volunteer days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
- Enhanced maternity and paternity scheme
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About the Company
At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.
Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.
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Digital Business Support Level 3 Apprenticeship - Agilico employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
