Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.
Key responsibilities
- Provide first-line IT support via phone, email, and remote access.
- Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
- Set up user accounts, devices, MFA, and business applications.
- Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
- Support website content updates and basic website maintenance.
- Help with telecoms administration, including user accounts, call routing, and handset configuration.
- Maintain accurate documentation and support client onboarding and deployment activities.
About you
- Passionate about IT and cyber security.
- Strong communication and customer service skills.
- Eager to learn and develop new technical skills.
- Organised, proactive, and keen to solve problems.
- Ability to work independently and as part of a team.
Desirable knowledge
Any experience or awareness of the following would be beneficial, but full training will be provided:
- Microsoft 365.
- Windows 11.
- Microsoft Teams, SharePoint and OneDrive.
- Networking and cyber security basics.
- Content management systems.
- VoIP telephony systems.
Working hours
9am - 5.30pm.
What you'll gain
- Structured apprenticeship programme with full training.
- Experience across IT support, cyber security, cloud services, websites, and telecoms.
- Exposure to real customer environments and modern technologies.
- Supportive team with clear development and progression opportunities.
Benefits
- Death in Service Insurance 3x salary.
- 28 days holiday.
Potential career progression
IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.
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IT Helpdesk Level 3 Apprenticeship - Portal Technologies in Bridge of Allan employer: QA Limited
At Wolseley Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Business Analyst Apprentice, you will benefit from our award-winning Wolseley Talent Guild, which offers structured training and development opportunities, ensuring you gain valuable skills while contributing to meaningful projects. Located in Warwick, you'll enjoy a range of benefits including a generous pension scheme, enhanced leave options, and access to health and wellbeing resources, making us an excellent employer for those looking to build a rewarding career.
