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- Tasks: Guide apprentices through the onboarding process from application to start date.
- Company: QA is a leading training provider, empowering individuals and organisations with essential digital skills.
- Benefits: Enjoy 27 days holiday, wellness perks, and charity leave to support your wellbeing.
- Other info: This role is hybrid, with opportunities to work from various UK offices.
- Why this job: Join a community-focused team dedicated to making a positive impact in education and skills development.
- Qualifications: Experience in customer service or office roles; apprenticeship or education experience is a plus.
Hybrid – into nearest office (London, Manchester, Swindon, Leeds, Slough, Birmingham, Glasgow)
As an onboarding officer, you will be responsible for onboarding apprentices onto their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners onto their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality, and attention to detail.
A Day in The Life
- Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
- Conduct enrolment calls with eligible learners and their employers.
- Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
- Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
- Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
- Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
- Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
- Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
Your Experience
- Working to defined deadlines where high levels of accuracy are required.
- Experience working within an office environment or customer service role dealing with internal and external stakeholders.
- Experience of working in Apprenticeships or Education (Desired).
- Able to work under pressure whilst maintaining professionalism, attention to detail, and accuracy.
What We\’ll Do For You!
And we can offer you the following in return for your hard work…
Downtime:
This is a very community-minded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.
A little about QA:
At QA, our mission is powering people’s potential. We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world\’s biggest brands including the BBC, AWS, Google, Deloitte, and IBM as well as small organisations to give them the competitive edge in the digital world of today.
We\’re also Microsoft\’s biggest training-partner globally. Our bespoke and customisable training methods, learning programmes, and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
QA is committed to safeguarding and promoting the welfare of children, young people, and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:
- an enhanced disclosure check
- Child Barring list check
- qualification checks
- online checks
- medical fitness
- identity and right to work
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
Vacancy location
Location
#J-18808-Ljbffr
Apprenticeship Onboarding Officer employer: QA Limited
Contact Detail:
QA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Onboarding Officer
✨Tip Number 1
Familiarise yourself with the Apprenticeship process and key terminology. Understanding the journey from application to enrolment will help you communicate effectively with learners and employers during your onboarding calls.
✨Tip Number 2
Build strong relationships with internal stakeholders, especially the sales teams. Regular communication can provide you with insights into learner needs and expectations, which will enhance your onboarding approach.
✨Tip Number 3
Practice your customer service skills, as you'll be dealing with various stakeholders. Being able to handle queries and concerns professionally will ensure a smooth onboarding experience for everyone involved.
✨Tip Number 4
Stay organised and manage your time effectively. With a caseload of learners, being able to prioritise tasks and meet deadlines is crucial for maintaining accuracy and compliance throughout the onboarding process.
We think you need these skills to ace Apprenticeship Onboarding Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprenticeship Onboarding Officer. Familiarise yourself with the onboarding process and the importance of accuracy and attention to detail in this role.
Tailor Your CV: Highlight relevant experience in customer service or office environments, especially any roles involving onboarding or education. Emphasise your ability to work under pressure and meet deadlines, as these are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting learners through their apprenticeship journey. Mention specific examples of how you've successfully managed similar tasks in the past and your commitment to delivering a first-class onboarding experience.
Proofread Your Application: Ensure that your application is free from errors. A high level of accuracy is essential for this role, so take the time to proofread your CV and cover letter before submitting them through our website.
How to prepare for a job interview at QA Limited
✨Understand the Apprenticeship Journey
Make sure you have a clear understanding of the apprenticeship process. Be prepared to explain how you would guide learners through their onboarding, highlighting your ability to communicate complex information in a learner-centric manner.
✨Showcase Your Attention to Detail
Since accuracy is crucial for this role, be ready to discuss examples from your past experiences where your attention to detail made a significant impact. This could include managing documentation or ensuring compliance with regulations.
✨Demonstrate Strong Communication Skills
As an onboarding officer, you'll need to maintain strong relationships with various stakeholders. Prepare to discuss how you've effectively communicated with both internal teams and external clients in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to share how you handled them.