Student Conduct Resolution Coordinator

Student Conducts Resolution Coordinator

London – Hybrid, 3x Days Per Week On Site

Full-time | Permanent

Safeguarding, Student Life & Wellbeing Department

About the Role

This newly created position is central to our commitment to student wellbeing and campus safety. As the Student Conduct Resolution Coordinator, you\’ll lead the response to non-academic incidents, working closely with Estates, Facilities, and University Police Liaison Officers. You\’ll investigate cases, coordinate disciplinary hearings, and deliver impactful student inductions on our Respect for All Policy.

You\’ll also play a key role in informal complaint resolution, safeguarding collaboration, and awareness campaigns that foster empathy, inclusion, and respect across our diverse student body.

What You\’ll Be Doing

• Be the go-to contact for students and staff on non-academic conduct concerns.

• Lead investigations and ensure timely, fair resolutions.

• Champion respect, inclusion, and anti-bullying policies.

• Deliver engaging workshops and awareness initiatives.

• Collaborate across departments to support affected students.

• Maintain accurate records and contribute to campus culture improvement strategies.

Who You\’ll Work With

You\’ll build strong relationships with:

• Safeguarding and Mental Health teams

• Estates, Facilities, and Operations teams

• Academic staff and Student Services

• External partners including Police Liaison Officers and safeguarding agencies

What We\’re Looking For

• Experience in investigations, conflict resolution, or student support.

• We\’re looking for someone with strong administrative experience—confident in managing records, coordinating meetings, and keeping processes running smoothly behind the scenes.

• Strong communication, mediation, and report-writing skills.

• Empathy, cultural awareness, and discretion.

• Knowledge of safeguarding, equality, and legal frameworks.

• Confidence in delivering training and awareness sessions.

• A degree-level qualification or equivalent.

What You\’ll Bring

You\’ll bring integrity, professionalism, and a proactive mindset. You\’ll be solutions-focused, empathetic, and committed to fostering a respectful and inclusive campus culture. Your ability to handle sensitive situations with fairness and clarity will make a real difference in the lives of our students.

Why QAHE?

QA Higher Education partners with leading UK universities to deliver a wide range of programmes to over 17,000 students from around the world. We\’re driven by a mission to make outstanding higher education accessible to all. Join us in shaping a safe, inclusive, and inspiring learning environment.

Ready to make a meaningful impact? Apply now and help us build a campus culture where every student feels respected, supported, and empowered.

The successful candidate will be required to undertake a Basic DBS check.

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