We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
About the role:
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.
Responsibilities:
- Provide first-line IT support to end users via phone, email and ticketing systems
- Log, update and manage support tickets in line with agreed SLAs
- Troubleshoot hardware, software and Microsoft 365 issues
- Support users with password resets, account administration and access requests
- Escalate complex technical issues to senior engineers where required
- Assist with device setup, configuration and deployment
- Support Microsoft Windows desktop and laptop environments
- Deliver excellent customer service and maintain regular communication with users
- Create and maintain technical documentation and knowledge base articles
- Participate in training and development activities as part of the Level 3 IT apprenticeship
We are looking for someone that has:
- The ability to work individually and as part of a team, potentially covering extending working hours xgikmsk
- Desire to learn new technologies, develop advanced networking skills and share them across the team
- Strong desire and knowledge to work within an internet service provider industry and in a close-knit team
- Excellent verbal and written communication skills
- Previous IT related work experience
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or ...
IT Support Technician Apprentice in Walton employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
