We are looking for a driven and curious 1st Line IT Support Apprentice to be the onsite IT presence at one of our clients, Pure Malt, and start building a real career in technology. You will be employed by, and part of, the 3Gi Technology team, but based full-time onsite at Pure Malt.
Pure Malt is an East Lothian business that makes malt-based ingredients for food and drink companies, exporting to more than 50 countries. 3Gi is a UK-based technology services group specialising in digital transformation, Cloud, AI and Cyber Security.
About the role:
You will be the first point of contact for their users, handling day-to-day IT issues face to face, by phone and by email. You will be the friendly, dependable face of IT onsite, so a strong customer service approach and clear communication are essential. You will be fully supported by our wider, experienced engineering team, who provide escalation, technical depth, mentoring and backup. You will never be on your own.
This is a full apprenticeship. You will work towards an industry-recognised qualification while you earn, with training geared towards our Security Operations and Cloud Operations teams. You do not need previous IT experience. What matters is a genuine interest in technology, a willingness to learn, and the confidence to talk to people.
Responsibilities:
Act as the friendly, visible IT contact for users at Pure Malt
Provide 1st line technical support face to face, by phone and by email
Handle walk-up queries and manage user expectations professionally
Log, own and progress tickets, escalating to senior engineers where needed
Troubleshoot everyday hardware and software issues
Support users with Microsoft 365 and cloud applications
Set up new starters with devices, accounts and access
Handle software install and download requests
Keep system documentation accurate and up to date
Represent 3Gi professionally at the client site
What we're looking for:
A real interest in IT and technology, whether from study, a home lab or just tinkering
Comfortable dealing with people face to face, n...
1st Line IT Support Apprentice in Musselburgh employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
