At a Glance
- Tasks: Provide IT support and customer service to staff and students at King’s College London.
- Company: Join the renowned King’s College London IT Department and kickstart your career.
- Benefits: Enjoy 30 days of annual leave, training, and a supportive work environment.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Gain hands-on experience in IT while making a real difference on campus.
- Qualifications: Basic computer literacy and customer service skills required; training provided.
The predicted salary is between 31500 - 38500 £ per year.
King’s College London is a world-renowned university that delivers exceptional education and world-leading research. King’s College London’s IT Department is looking for an enthusiastic and motivated apprentice with great communication skills to kick start their IT career, and join us in providing excellent customer service and IT Support for King’s staff and students.
You’ll be joining our End User Services Desktop Team, who are the front of house for King’s IT, and support people at all levels of the University. We will provide full training, so previous IT experience is not essential.
About the role: You’ll become an integral part of our IT HUB & Desktop teams, providing advice and technical assistance to King’s staff and students, both at our onsite TechBars and IT HUB, and via support tickets. Our team supports a range of IT hardware and software including:
- Windows and macOS laptops and desktops
- Android and iOS/ iPadOS phones/ tablets
- Microsoft 365 and other specialist software
- Audio visual equipment for teaching and learning
- And lots more!
You will spend time working with colleagues across our End User Services Department, provisioning and deploying a range of laptops and devices for our staff and students, answering support queries, managing inventory, and much more besides.
You’ll be responsible for:
- Providing technical and customer service support via a rota at campus-based locations
- Processing support tickets assigned to the End User Services team and ensure their timely completion
- Participating in cross team working and training
- Ensuring knowledge and skills are developed on the supported IT infrastructure
- Functioning as an IT ambassador providing advice and knowledge where appropriate
- Contributing actively to the continual service improvement process
- Contributing to the IT knowledge base and documentation
You will need the following skills:
- Basic computer literacy
- Basic customer services experience
- Ability to identify and manage priorities
- Excellent written and oral communication skills
- Ability to articulate ideas to both technical and non-technical audiences
- Proactive approach to work
- Ability to set and achieve goals for self within the framework provided
- Willingness to update personal knowledge and a commitment to continuous improvement
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 35 hours per week, 9am – 5pm
Benefits: We offer 30 days of annual leave in addition to University Closure days.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Apprentice in London employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Careers!
✨Direct Apply to QA Careers
Let's not forget to apply directly through the QA Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
