Start your career in IT Support with Dover District Council! You will deliver first and second line technology support for the Council. First line will be through a service desk function and second line through investigation, use of tools, and detailed knowledge. Responsibilities: Ensuring availability of services to staff, councillors and residents Setup, securing, deployment and support of endpoint devices (laptops, desktops, mobile phones/tablets) Keeping assets up-to-date on systems such as equipment register, Intune Supporting line of business applications Keeping software on endpoint devices up-to-date, prioritising updates to software versions with known vulnerabilities Troubleshooting and resolving issues on endpoints, servers, audio video equipment, telephony and other technology used by staff and Councillors Log and keep support tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed Implementing IT changes that have been approved via change control process Keep databases of software and assets up-to-date Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early Creating, configuring a...
IT Service Desk Apprentice employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
