Pacifica is one of the largest professional appliance repair companies in UK. We've grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
About the role:
We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East. You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must.
Responsibilities:
- Assist in investigating security alerts and incidents under the guidance of senior analysts
- Follow documented procedures, diagrams, and instructions to analyse and remediate security issues
- Support the rollout of new security tools, configurations, and controls
- Complete routine security audits and checks, ensuring findings are documented and escalated appropriately
- Test and evaluate new security technologies as part of continuous improvement
- Produce clear procedural documentation and reports
- Assist the support team in the remediation of tickets and escalated issues
- Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access
- Diagnose and resolve system, network, hardware, and software issues
You will need the following skills:
- Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical xgikmsk and organised
- The ability to maintain a calm, pragmatic approach under pressure
- Flexible and able to prioritise a changing "to do" list
- Proficient in using a computer
- Have a genuine interest in IT and technology
- A good foundation in computers and networks and a genuine interest in cyber security
Entry requirements:
- An A-Level in ICT
- OR an International Baccalaureate at Level 3 in ICT
IT Security Apprentice in Houghton-Le-Spring employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
