Digital Support Apprentice in Glasgow

Minster Law Limited is a UK law firm specializing in personal injury claims, particularly handling road traffic accidents, workplace injuries (employer/public liability), and serious/catastrophic injury, focusing on resolving cases efficiently, often through Alternative Dispute Resolution rather than court battles, for individuals and their insurers.

About the role: An exciting opportunity to join a brand-new firm and a growing team. The successful candidate will work within the team on a variety of tasks including initial client calls, onboarding new clients and setting up their case. You must have excellent organisational and communication skills, a strong focus work ethic and be eager to work as part of and contribute to the general success of the team. You will also assist team members and management as and when required. We handle predominantly road traffic personal injury claims.

Responsibilities:

• First response for all incoming claims referrals from insurer partners and customers
• Recording all claim details and information onto the Case Management System (CMS) and working with the CMS and MS Excel to create new cases, entering case details accurately and filing daily correspondence. You will become a super user on this system
• Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date
• Dealing with file requests made by staff and partners and conducting chaser telephone calls to clients, GP surgeries, hospitals, payroll departments and insurance companies
• Collaborating digitally with colleagues via Teams and Microsoft Outlook and using Outlook to communicate with external stakeholders
• Providing advice on the claim process to customers, and gathering information such as receipts, photographs or valuations. Escalating doubtful, complex or high-value claims to a solicitor
• Gathering information on new claims referred to the department, and assisting with scanning of mail, correspondence and documents and allocating to the correct files on internal system

Desirable skills:

• Commitment to delivering excellent client care for each of our clients
• Excellent communication skills and confident telephone manner and letter and email correspondence
• Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care
• Good attention to detail and strong organisational skills

Working hours: 35 hours per week, Monday to Friday, 9am - 5pm.

Benefits:

• No weekend work!
• Employee assistance programme
• Health care cash plan
• Cycle-2-work scheme
• Perks & discounts through Perkbox
• Holiday allowance and 'Time for Me' days

Future prospects: Upon successful completion of the apprenticeship, there is the opportunity to stay within Minster Law and progress into roles such as Claims Handler.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!