At a Glance
- Tasks: Join our helpdesk team and provide essential IT support to clients.
- Company: Allware Systems, a leading IT service provider in the UK.
- Benefits: Enjoy social events, free coffee, and a pension scheme.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your tech career while earning and learning in a dynamic environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 19350 - 23650 £ per year.
Since 2001 Allware Systems have supported a wide range of clients with their IT services throughout the UK. Allware’s organisation focus is to be customer led, by supplying solutions that meet our customer’s needs. The ever-changing world of technology means that we constantly adapt our resources to support the latest technology breakthroughs and offer cutting edge solutions. We have a highly trained team of engineers on call that can help with a diverse range of problems and advise on the right solution. Security is one of our core areas of focus and we have a number of qualified security advisors to help review existing systems and advise on how to improve security.
About the role: We are looking to add an apprentice to be an active part of the helpdesk team. The main focus will be around IT support. You will answer end-user support requests received via email, online forms and the telephone. Working at the forefront of the support department, you will prioritise and log support requests, liaise with clients to diagnose and fix problems and escalate issues to more experienced engineers where necessary.
Responsibilities:
- Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs
- 1st level support – solve simple queries
- Routine housekeeping on servers; eg backups, anti-virus, updates and renewals
- Grow technical knowledge and ability to solve problems and provide on-going support for clients
- Check-in orders, prepare jobs for invoicing
- Initial credit control
- Assist 2nd level support technicians
- Call clients to keep them informed of progress and ensure they are satisfied with our work
- Correctly identify customer needs and future needs and convert them into actions
Desirable skills:
- Self-motivated with the ability to get on well with customers
- Have a confident and professional approach to their work
- Have a commitment to learning new processes
- Good interpersonal skills
- Good team player
- The ability to prioritise work loads
- A willingness to learn new technologies
- Excellent problem solving skills
- First class communication skills (written and spoken)
- A familiarity with all versions of Windows and Office and Microsoft Server 2012 / 2022
- Due to the location, the ideal candidate will need to hold a full driving license
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: Monday to Friday, 9am - 5pm
Benefits:
- Social events
- Free coffee and tea
- Pension contribution scheme
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Apprentice in Dorking employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Dorking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Careers!
✨Direct Apply to QA Careers
Let's not forget to apply directly through the QA Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Dorking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
