At a Glance
- Tasks: Manage service requests and support digital processes in a sustainable tech environment.
- Company: Agilico, a pioneering Circular-First Managed Print Services business in the UK.
- Benefits: Gain hands-on experience, develop skills, and contribute to sustainability efforts.
- Other info: Opportunity to grow in a dynamic, eco-friendly workplace.
- Why this job: Join a passionate team making a real difference for people and the planet.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 19350 - 23650 £ per year.
At Agilico we're on a journey to build a better future for our people and planet.
We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.
As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.
Responsibilities
- Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records.
- Raise purchase orders and maintain accurate digital records across multiple business systems to support effective service delivery and stock management.
- Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage.
- Use Microsoft 365 applications, including Outlook, Excel and Teams, to communicate, collaborate, manage information and support operational reporting.
- Work collaboratively with engineers, workshop teams and management to prioritise workloads, coordinate resources and ensure excellent customer service.
- Support digital stock control and inventory management processes, maintaining accurate records and producing reports to identify trends and discrepancies.
- Maintain and manage business-critical documentation, ensuring service logs, inventory records and operational data remain accurate, compliant and audit-ready.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve system efficiency across the business. xgikmsk
What we are looking for
- Good communication and customer service.
- ...
Digital Support Apprentice employer: QA Careers
At Limbs & Things, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. As an IT Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for professional growth and development alongside seasoned IT professionals. Our commitment to improving healthcare education globally makes your role meaningful, while our collaborative atmosphere ensures you feel valued and empowered in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like QA Careers.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like QA Careers that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to QA Careers.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for QA Careers, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at QA Careers.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Digital Support Apprentice.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at QA Careers.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at QA Careers
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show QA Careers that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let QA Careers know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
