At a Glance
- Tasks: Support clients with queries and issues while developing your customer service skills.
- Company: Join Magellan, a leading European consulting and technology group.
- Benefits: Earn a recognised qualification, enjoy 25 days leave, and receive private medical cover.
- Other info: Be part of a supportive team that values diversity and ambition.
- Why this job: Kickstart your career in customer support with hands-on experience and growth opportunities.
- Qualifications: Curiosity, problem-solving skills, and a willingness to learn are essential.
The predicted salary is between 19350 - 23650 £ per year.
Magellan is a European consulting and technology group operating across 13 countries, with 6,700 employees and €900 million in revenue. We help public and private organisations deliver end-to-end transformation from strategic consulting to the design, deployment and 24/7 operation of secure digital platforms. Our expertise spans transport and mobility, banking and insurance, public sector, healthcare, energy, defence, luxury and retail.
About your role
This role is designed for a motivated individual who wants to launch a career in Customer Support. Instead of looking for past office experience, we are looking for curiosity, problem-solving potential, and a drive to learn. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities. This is a desk-based role, taking a large number of inbound calls and responding to emails across multiple key business pay account clients in the hospitality, fuel and retail sector, ensuring agreed service levels are met each month. Each team member will be dealing with web issues, credit queries, transactions, invoicing and basic account management whilst representing Magellan to our clients and their customers, and showcasing our expertise in customer service.
This is a Fixed, full-time contract role working 37 hours over 5 days that covers hours of service between 08:00 and 18:00 Monday to Friday and 09:00 – 13:00 Saturday. A rota confirming the working pattern will be issued in advance. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.
What you will be doing (core responsibilities)
- Ensure all incoming telephone calls/queries and emails are managed to client SLA standards.
- Review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests.
- Build knowledge to identify common queries and resolve incidents with confidence.
- Develop skills in customer care, helpdesk system and database knowledge, and you talk directly to the clients and their merchants whose products we support as well as the customers who use their cards.
Who we are looking for
Big thinkers! People who can drive positive change, step up and show what’s next, people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- You’re keen to build knowledge to help you identify problems and provide first call resolutions where possible.
- You’re willing to learn the ability to tackle incidents, issues and difficulties faced by our customers and clients.
- You have the motivation and passion for learning and developing your skill set.
- You want to develop your communication skills to seek clear information and details in order to provide efficient service.
- You would like to gain sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook.
- You have a desire to learn problem-solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution, as well as attention to detail, able to document the details of issues clearly in a concise understandable manner.
What you will bring to the role
- Growth mindset: an enthusiasm for learning new concepts and a willingness to act on constructive feedback.
- Collaboration: a positive team player who listens well and supports colleagues.
- Problem-solving attitude: enjoys figuring things out and asking questions when stuck, rather than waiting for instructions.
- Curious mindset: willingness to share new ideas.
Basic qualifications: functional English and maths (or a willingness to work towards them with our support).
What you will learn and do
- Complete all required apprenticeship learning, coursework, assessments, and workplace projects within agreed timescales.
- Attend training sessions, reviews, and progress meetings.
- Actively seek feedback and apply learning to improve performance and professional practice.
What you will get
- Support from day one through a comprehensive induction programme, designed to help you feel welcomed, confident and connected.
- The opportunity to achieve a nationally recognised Digital Support Technician Apprenticeship, developing in-demand skills in digital support, troubleshooting, customer service, systems administration, cybersecurity awareness and technical problem-solving.
- Hands-on experience providing digital and technical support to colleagues and customers, gaining practical exposure to workplace technologies, IT service management processes, digital tools and emerging AI-powered solutions.
- Pension contributions.
- Employee private medical cover with virtual GP service.
- 25 days annual leave + bank holidays.
Why you should work for us
At Worldline / Magellan, we're passionate about helping people build successful careers. Since 2020, we've recruited and developed more than 150 apprentices across the UK, earning recognition as Apprentice Employer of the Year and achieving Great Place to Work and Times Top 50 Employer for Gender Equality accolades. We believe talent comes from every background, so we focus on potential, enthusiasm and ambition, providing the support, opportunities and real-world experience needed to help our people thrive.
What are you waiting for, apply to join us today!
Business Pay Customer Support Apprentice in Wolverhampton employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Business Pay Customer Support Apprentice in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QA Apprenticeships. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QA Apprenticeships before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Pay Customer Support Apprentice in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QA Apprenticeships:Your cover letter is your chance to shine! Tell us why you want to work at QA Apprenticeships specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QA Apprenticeships!
How to prepare for a job interview at QA Apprenticeships
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
