At a Glance
- Tasks: Kick-start your IT career by supporting businesses with tech solutions and hands-on troubleshooting.
- Company: Join a trusted Managed Service Provider with over 20 years of experience.
- Benefits: Enjoy 20 days holiday, a pension scheme, and a supportive team environment.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Gain real-world IT experience while learning from industry professionals in a dynamic setting.
- Qualifications: A-Level in ICT or equivalent qualifications required; passion for IT is a must!
The predicted salary is between 18000 - 25000 £ per year.
Are you passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies.
About the company: Our client is a trusted provider of professional IT services, supporting businesses with:
- IT support & helpdesk services
- Server & network infrastructure
- Microsoft 365 & Azure solutions
- Cybersecurity & backup
- Cloud hosting
- Web services
- Remote monitoring & management
They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals.
What you’ll be doing:
- Configure and set up new IT devices for customers (both remotely and on-site)
- Support business servers, networks, and cloud environments
- Manage and maintain Microsoft 365 and Active Directory environments
- Monitor systems through RMM tools, including backup and cybersecurity alerts
- Diagnose and repair IT hardware
- Answer incoming support calls and provide friendly, professional technical assistance
This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer.
Who we’re looking for: We're looking for someone enthusiastic, proactive, and genuinely passionate about IT. You’ll thrive in this role if you:
- Have a strong interest in IT support and troubleshooting
- Have great communication, customer service, and problem-solving skills
- Enjoy learning new technologies and working in a fast-paced technical environment
- Are organised, confident, and have a positive, helpful attitude
- Hold a full UK driving licence (required)
Bonus skills (training provided if needed):
- Understanding of PC/Server hardware & software
- Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site)
- Experience with Microsoft 365, Azure, Entra, SharePoint
- Familiarity with Active Directory, Veeam Backup, or Unifi
- Exposure to RMM tools
Entry requirements:
- an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8am – 5pm
What’s in it for you?
- 20 days holiday + bank holidays
- Nest pension scheme
- Supportive, friendly team environment
- Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools)
- Opportunities to grow your skillset and gain industry training/certifications
- Clear career progression within a leading MSP
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Business IT Support Engineer Apprentice in Wisbech employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Business IT Support Engineer Apprentice in Wisbech
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like QA Apprenticeships.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if QA Apprenticeships is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to QA Apprenticeships, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like QA Apprenticeships directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Business IT Support Engineer Apprentice in Wisbech
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like QA Apprenticeships want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For QA Apprenticeships, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at QA Apprenticeships
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
