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- Tasks: Support IT services in schools and provide hands-on tech support.
- Company: Join the Emmaus Catholic Academy Trust team and make a difference.
- Benefits: Gain valuable experience, training, and a chance to work with diverse technologies.
- Other info: Flexible working across multiple schools with a supportive team environment.
- Why this job: Kickstart your IT career while helping students and staff thrive with tech.
- Qualifications: GCSEs in Maths and English, plus a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. You will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads.
Responsibilities:
- Supporting the day-to-day implementation of IT services across CAT schools
- Assisting with desktop administration, including Microsoft and Windows environments
- Helping manage the school IT service desk
- Providing on-site support across multiple schools within the Trust
- Working collaboratively to support the Emmaus CAT IT strategy
- Delivering excellent customer service to staff and pupils
- Maintaining confidentiality and professionalism at all times
Experience & knowledge:
- Experience with Windows 11, Chrome OS
- Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive)
- Understanding of basic IT troubleshooting
- Customer-focused approach
- Awareness of DfE Digital & Technology Standards (desirable)
Skills & attributes:
- Adaptable and flexible across multiple school sites
- Integrity, professionalism and alignment with Emmaus CAT values
- Ability to work collaboratively and discreetly
- Commitment to the Trust community
- Full UK driving licence
- Enhanced DBS clearance
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
IT Cluster Apprentice in Stockport employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Cluster Apprentice in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Emmaus CAT and its values. This will help you show how you align with their mission and make a great impression.
✨Tip Number 2
Practice your tech skills! Since you'll be working with Microsoft 365 and Windows 11, brush up on these tools. Maybe even set up a mock service desk scenario with friends to showcase your troubleshooting skills.
✨Tip Number 3
Be ready to demonstrate your customer service skills! Think of examples where you've helped someone solve a problem or provided support. This is key for the role, so have those stories at the ready.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, who doesn't love a straightforward process?
We think you need these skills to ace IT Cluster Apprentice in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Cluster Apprentice role. Highlight any relevant experience with Windows 11, Chrome OS, or Microsoft 365 to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to the Emmaus CAT team. Don’t forget to mention your customer-focused approach!
Showcase Your Soft Skills: We love candidates who can work collaboratively and maintain professionalism. In your application, share examples of how you've worked well in teams or provided excellent customer service in the past.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining the Emmaus CAT community!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like Microsoft 365 and Windows 11. Be ready to discuss your experience with these tools and how you've used them in past situations.
✨Show Your Customer Service Skills
Since this role involves supporting staff and pupils, think of examples where you've provided excellent customer service. Highlight your ability to communicate clearly and help others solve their IT issues.
✨Demonstrate Adaptability
This position requires flexibility across multiple school sites. Prepare to share experiences where you've had to adapt quickly to new environments or challenges, showcasing your problem-solving skills.
✨Align with the Values
Research Emmaus CAT's values and be prepared to discuss how your personal values align with theirs. This shows that you're not just a fit for the role, but also for the organisation's culture.