At a Glance
- Tasks: Support customers and deliver high-quality IT services while gaining hands-on experience.
- Company: Join CHS Networks, a growing tech company with a reputation for excellence.
- Benefits: Career progression, training courses, mentoring, and a supportive work environment.
- Other info: Enjoy a friendly team atmosphere and great transport links.
- Why this job: Kickstart your IT career with real-world experience and opportunities for growth.
- Qualifications: Basic IT knowledge, strong communication skills, and a willingness to learn.
The predicted salary is between 19350 - 23650 £ per year.
CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands‑on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship. At CHS Networks, the philosophy is simple: use extensive industry experience to provide clients with high‑quality IT services and solutions. Supporting businesses across Kent, London, and the South East, the company has built a reputation for delivering reliable, professional IT support and continuously evolving to meet the needs of its customers.
What you'll be doing:
- Acting as the first and single point of contact for customers contacting the Service Desk
- Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
- Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
- Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
- Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
- Assigning incidents to the correct third‑party support teams where required
- Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests
What we're looking for:
- An IT enthusiast with a good basic knowledge and understanding of IT
- A genuine interest in developing a career within the technology sector
- A willingness to learn and expand technical knowledge and expertise
- Strong communication and customer service skills
- A professional and confident telephone manner
- The ability to work well under pressure and as part of a team
Please note: There is an element of manual handling involved in this role.
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37.5 hours per week, 9am - 5:30pm
Benefits:
- Excellent career progression opportunities
- Access to additional training courses
- Structured mentoring and support throughout your apprenticeship
- On‑site parking
- Great transport links
- Supportive and friendly working environment
Future prospects: CHS Networks is a growing organisation that is committed to investing in employee development and personal growth. You will receive full on‑the‑job training throughout your apprenticeship and be supported every step of the way. Successful completion of the apprenticeship, combined with a strong work ethic, drive and commitment, will lead to the opportunity of a permanent position and continued career progression within the business.
IT Support Apprentice in Sevenoaks employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Sevenoaks
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Apprenticeships values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Apprenticeships might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Apprenticeships!
✨Direct Apply to QA Apprenticeships
Let's not forget to apply directly through the QA Apprenticeships website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Sevenoaks
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Apprenticeships.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Apprenticeships. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Apprenticeships
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
