At a Glance
- Tasks: Provide IT support and resolve technical issues for staff and students at the University of Edinburgh.
- Company: Join the historic University of Edinburgh, a leader in education since 1583.
- Benefits: Gain valuable experience, earn a recognised qualification, and enjoy supportive mentorship.
- Other info: 90% of apprentices secure jobs post-training; excellent growth opportunities await!
- Why this job: Kickstart your IT career with hands-on experience and a pathway to permanent employment.
- Qualifications: Basic PC support knowledge and a willingness to learn and adapt.
The predicted salary is between 19350 - 23650 £ per year.
The University of Edinburgh is seeking a full-time apprentice in the Operations Sections of the College of Medicine and Veterinary Medicine's campus IS Teams. You will help deliver IT support for the use of a wide range of IS and IT services used by the staff, students, and visitors of the University based on or associated with the Easter Bush Campus.
Responsibilities:
- Staffing the 2nd line helpline; under supervision and with direction, passing 2nd line calls to local IS and other appropriate IS teams to satisfy effective call escalation.
- Answer phone calls on the emergency Audio Visual and Teaching line, progressing prognosis with guidance from mentors in order to promptly resolve priority stop-work situations.
- With mentoring, detect and resolve routine technical problems and install software on client PCs in order to maintain operational support standards.
- With supervision, conduct preventative maintenance and associated logging of issues with IT and Audio Visual equipment to help maintain required levels of service availability.
- Under instruction, install and configure University-owned computers and IT peripherals in order to maintain a working estate of IT equipment.
- Completion of training modules delivered by QA Ltd as part of working towards Microsoft Certified Professional Status.
- Learn how to use the IT tools and techniques required to fulfil the main duties and responsibilities of IT professionals in the workplace.
- Under direction and supervision, assist with team housekeeping and maintenance of IT service documentation.
- Assist with monitoring and reporting of IT room environments to help fulfil routine IT maintenance requirements.
- Assist in the delivery of inductions for staff, students, and visitors, and with the upkeep of associated induction material to help the local IS team achieve effective participation in Campus-wide induction programmes.
Required skills:
- Familiarity with basic support of workstation PCs.
- Methodical approach to problem solving.
- Reliable and able to adapt and cope with new situations or change.
- Good at listening and comfortable when communicating with new people.
- Enthusiastic, willing to learn new skills and help others.
- Hardworking, conscientious, reliable, and flexible.
- Polite, presentable, punctual, and organised.
- Knowing when to ask for help.
Working hours: Normal hours are 9am to 5pm, Monday to Friday, with a need to start and finish early two days per week to complete preventative audio-visual checks.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
IT Service Desk Apprentice in Roslin employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Apprentice in Roslin
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Apprenticeships values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Apprenticeships might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Apprenticeships!
✨Direct Apply to QA Apprenticeships
Let's not forget to apply directly through the QA Apprenticeships website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Apprentice in Roslin
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Apprenticeships.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Apprenticeships. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Apprenticeships
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
