IT Service Desk Support Apprentice at QA Apprenticeships. About the role Begin your journey in IT support with METCLOUD. You will assist in delivering first and second line support to various clients, addressing and resolving issues related to their IT systems. This role involves collaborating on multiple projects, such as system upgrades, migrations, and new implementations. You will be placed at an IT business in Redditch while participating in an apprenticeship training program through QA.
Key facts
Location: Ipsley, Redditch Engagement: Apprenticeship Compensation: $17,828 annually Team: Not specified
What you'll do
- Provide first and second line support to clients, troubleshooting and resolving IT-related issues.
- Collaborate on projects involving system upgrades, migrations, and implementations to enhance IT infrastructure.
Requirements
- A strong interest in IT and technology.
- Ability to communicate effectively with clients and team members.
- Willingness to learn and adapt in a fast-paced environment.
- Basic understanding of IT systems and support processes.
Nice to have
- Previous experience in a customer service role.
- Familiarity with common IT support tools and software.
Skills & tools
- Proficiency in using standard office software and IT support tools.
- Basic knowledge of networking and operating systems.
Practical notes
- This position is suitable for candidates who are eligible for an apprenticeship program.
- Additional benefits and details about the application process will be provided during the interview.
IT Service Desk Support Apprentice in Redditch employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
