At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for staff and students.
- Company: Join the University of the West of Scotland's dynamic IT Service Desk team.
- Benefits: Gain hands-on experience, mentoring, and access to university staff benefits.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kick-start your IT career with real-world experience and a recognised qualification.
- Qualifications: Passion for IT, strong communication skills, and a willingness to learn.
The predicted salary is between 29993 - 36658 £ per year.
Kick-start your IT career with UWS! Are you passionate about technology and helping people solve problems? The University of the West of Scotland is looking for a motivated and enthusiastic IT Support Apprentice to join our IT Service Desk team. This is an excellent opportunity to gain hands-on experience while working towards a nationally recognised Digital Helpdesk Support SCQF Level 6 qualification. Following this, you may then have the chance to progress onto do your level 8 qualification and advance further within IT.
As part of our IT team, you'll provide first-line technical support to staff and students, helping to keep the University's digital services running smoothly.
Responsibilities:
- Provide first-line IT support via phone, email and service desk systems
- Assist users with Microsoft 365 applications including Teams, Outlook and Office
- Support the setup and configuration of laptops, desktops and mobile devices
- Troubleshoot hardware, software and Windows-related issues
- Log, track and resolve support requests while delivering excellent customer service
- Create and maintain simple user guides and knowledge base articles
- Develop skills in digital technologies, networking, cyber security and cloud services
What we're looking for:
- Passion for IT and technology
- Strong communication and customer service skills
- A positive attitude and willingness to learn
- Good problem-solving abilities
- Ability to work effectively as part of a team
Working hours: 35 hours per week, Monday to Friday, 8:30am to 4:30pm
Benefits:
- Dedicated mentoring and support from experienced IT professionals
- Real-world experience in a large and diverse IT environment
- Generous annual leave entitlement
- Access to University staff benefits and employee wellbeing programmes
- Opportunities for future career progression within IT and Digital Services
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
IT Support Apprentice in Paisley employer: QA Apprenticeships
At Zexi Ltd, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Marketing & Sales Apprentice, you will enjoy real ownership of your role, with direct access to leadership and the opportunity to make a tangible impact on our business growth. Our commitment to employee development is evident in our apprenticeship programme, which boasts a high success rate for securing permanent employment, alongside benefits like a company pension and free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Paisley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA Apprenticeships values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA Apprenticeships might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA Apprenticeships!
✨Direct Apply to QA Apprenticeships
Let's not forget to apply directly through the QA Apprenticeships website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Paisley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA Apprenticeships.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA Apprenticeships. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA Apprenticeships
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
