At a Glance
- Tasks: Provide 1st- and 2nd-line IT support and assist with tech installations.
- Company: Join EMW, a leading commercial law firm committed to ethical standards.
- Benefits: Enjoy 24 days holiday, private health cover, and a supportive work environment.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a dynamic setting.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.
About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.
Responsibilities:
- Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
- Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
- Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
- Assist with the production of user documentation
- Responsible for escalating support requests to an appropriate team member as and when required
- Contribute to the smooth running of an out-of-hours IT support rota
- Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis
- Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
- Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
- Assist with the implementation of IT projects as and when required
- Contribute to the policing of IT quality standards throughout the firm
- Assist the IT Services team by carrying out training duties as and when required
- Provide support with general administration tasks to business support teams as needed
Desirable skills:
- Strong communication skills to successfully explain IT concepts to non-technical colleagues
- Desire to learn and accept change
- Adapt to, and remain calm and focused, in all situations
- Ability to influence others
- Professionalism
- Attention to detail
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37.5 hours per week
Benefits:
- 24 days holiday (increasing to 26 days per annum in accordance with policy)
- Pension
- BUPA private health
- Employee assistance programme
- Income protection scheme
- Death in service benefits
- Perkbox / benefits hub
- Mobile phone
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Helpdesk Technician Apprentice in Milton Keynes employer: QA Apprenticeships
EMW is an exceptional employer that fosters a supportive and dynamic work culture, providing IT Helpdesk Technician Apprentices with invaluable hands-on experience in a thriving commercial law firm. With a commitment to employee growth, including access to comprehensive training and a strong focus on ethical standards, apprentices can expect to develop their skills while enjoying generous benefits such as 24 days of holiday, private health insurance, and a clear pathway to permanent employment. Located in vibrant Milton Keynes, EMW offers a unique opportunity to be part of a forward-thinking team dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician Apprentice in Milton Keynes
✨Tip Number 1
Get to know the company! Research EMW and understand their values, especially their commitment to ethical standards. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining IT concepts to non-techies, make sure you can break down complex ideas into simple terms. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during interviews! If you get a chance, share examples of how you've handled tech issues in the past or how you’ve contributed to team projects. This shows your problem-solving skills and teamwork spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace IT Helpdesk Technician Apprentice in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician Apprentice role. Highlight any relevant experience or skills that match the job description, like your communication skills and attention to detail.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to EMW. Keep it concise but engaging, showing off your personality.
Show Off Your Tech Skills:Don’t forget to mention any technical skills you have, even if they’re basic. Whether it's software you've used or projects you've worked on, let us know how you can help with 1st- and 2nd-line support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals. Understand common helpdesk issues and how to troubleshoot them. Being able to explain these concepts clearly will show that you can communicate effectively with non-technical colleagues.
✨Familiarise Yourself with EMW
Do a bit of research on EMW and their services. Knowing about their commitment to ethical standards and the types of legal services they provide will help you tailor your answers and demonstrate your genuine interest in the firm.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as an IT Helpdesk Technician. Prepare examples of how you would handle difficult situations, such as a frustrated user or a technical issue that needs urgent attention. This will showcase your problem-solving skills.
✨Show Your Willingness to Learn
Express your eagerness to learn and adapt. Highlight any past experiences where you've successfully picked up new skills or adapted to changes. This is particularly important for an apprenticeship role, as it shows you're ready to grow with the company.
